SupportYourApp
SaaS
TechnicalSupportConsultant
Neural analysis suggests this role is
optimal for Entry candidates.
“Technical Support Consultant at SupportYourApp. Skills: Customer support, Troubleshooting, Communication. Deliver outstanding customer support. Resolve customer's inquiries”
What You'll Achieve.
Meet KPI
Industry & Context.
Analytical thinking; Research
Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
What They're Looking For.
Must Have
Excellent English communication skills, 2 years of experience in customer support, Basic troubleshooting, High emotional intelligence, Tech-savvy, Analytical thinking, Positive, proactive and responsible, Personal computer with stable internet connection
Nice to Have
Experience with iOS/Android, Used to high, Experience with CRM systems
What You'll Do.
Deliver outstanding customer support
Resolve customer's inquiries
Escalate complex issues
Build lasting customer
Keep up with evolving tools
Handle sensitive customer data
Apply customer happiness
Maintain understanding of client solutions
How You'll Work.
Communication Scope
Excellent English communication skills
Full Job Description
**Who are we?** **SupportYourApp** is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions? Join our community as a **Customer Support Consultant** today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes. **What you will do:** * Deliver outstanding customer support via emails and chat; * Resolve customer’s inquiries related to billing, how-to-use, technical issues and bugs; * Create reports to maintain feedback up to date; * Escalate complex issues to engineers as needed; * Build strong and lasting customer relationships; * Keep up with evolving tools and technology; * Handle sensitive customer data with care and security; * Apply the latest and greatest customer happiness practices; * Maintain deep understanding of client solutions and meet KPI. **What you need to succeed in this role:** * **Excellent English** communication skills (both spoken and written); * At least **2 years of experience in customer support is a must;** * **Basic troubleshooting skills;** * High emotional intelligence and empathy; * Tech-savvy, able to test and troubleshoot basic technical issues; * Strong analytical thinking and research skills; * Positive, proactive and responsible attitude; * Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload). **Will be a great plus:** * Experience with iOS/Android devices; * Used to high workload; * Experience with CRM systems. **Benefits:** *
Applying for this Technical Support Consultant role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about SupportYourApp?
Real rants from real employees. Read before you apply.