Teamified
Tech / AI / Software
TechnicalSupport
Neural analysis suggests this role is
optimal for Mid candidates.
“Technical Support at Teamified. Skills: Microsoft 365 Administration, VoIP systems, basic networking, troubleshooting. Manage Microsoft Office 365 environments (SharePoint, Exchange, and tenant administration). Perform user lifecycle management: Create and delete user accounts, Reset passwords, Assign or remove licenses, Configure Multi-Factor Authentication (MFA), Block/unblock user sign-ins, Manage shared mailboxes and distribution lists, Grant or revoke mailbox permissions and delegations”
What You'll Achieve.
deliver the best outcomes for our customers, our partners and our people
Industry & Context.
Solid troubleshooting and problem-solving skills
What They're Looking For.
Must Have
At least 3 years proven experience in IT Support or a similar technical role, knowledge of Microsoft 365 (Office 365) administration, Experience with VoIP systems and basic networking, Solid troubleshooting and problem-solving skills, Excellent written and spoken English communication skills, time management and ability to follow instructions independently
Nice to Have
Experience working in a remote or ticket-based support environment
What You'll Do.
Manage Microsoft Office 365 environments (SharePoint
and tenant administration)
Perform user lifecycle management: Create and delete user accounts
Assign or remove licenses
Configure Multi-Factor Authentication (MFA)
Block/unblock user sign-ins
Manage shared mailboxes and distribution lists
Grant or revoke mailbox permissions and delegations
Create SharePoint sites and manage permissions
Adjust SharePoint and Microsoft Teams memberships
Set up and configure Windows devices
and upgrade software and hardware
Configure VoIP phone systems: Set up extensions and call routing
Update address books and voicemail boxes
Adjust time-based call settings
Handle telephone account provisioning: Setup or cancel SIM/eSIM
Prepare number port-ins
Troubleshoot internet connectivity issues
Coordinate ordering and cancellation of internet services
Support our systems team with day-to-day IT operations
Work closely with technicians
receiving instructions via chat and ticketing systems to complete assigned tasks efficiently and accurately
How You'll Work.
Team & Collaboration
Work closely with technicians; collaborative, no-silos environment, encouraging learning and growth across teams
Communication Scope
Excellent written and spoken English communication skills
Full Job Description
**About Teamified** **Teamified **works with top enterprises and digital native businesses in Australia helping them build their remote teams in India, Philippines and Sri Lanka. We pride ourselves with hiring great teams to work on exciting game changing technology. Teamified currently has 200+ engineers, testers, product managers etc. working across 20+ partners. We focus on uplifting the way organisations build and manage their remote teams through great working relationships, trust, integrity, culture and hiring processes. Additional to this we are building our own technology product offerings. We strive to deliver the best outcomes for our customers, our partners and our people. **About our Client:** Our Client is an IT technology company focused on delivering high-quality IT solutions to small and medium-sized businesses. We pride ourselves on providing reliable, efficient, and customer-focused support to help our clients operate seamlessly. **About the Role:** We are seeking a **Remote Technical Support Specialist** to support our systems team with day-to-day IT operations. In this role, you will work closely with technicians, receiving instructions via chat and ticketing systems to complete assigned tasks efficiently and accurately. ### ### **Key Responsibilities** ### **Microsoft 365 Administration** * Manage Microsoft Office 365 environments (SharePoint, Exchange, and tenant administration) * Perform user lifecycle management: * Create and delete user accounts * Reset passwords * Assign or remove licenses * Configure Multi-Factor Authentication (MFA) * Block/unblock user sign-ins * Manage shared mailboxes and distribution lists * Grant or revoke mailbox permissions and delegations ### **SharePoint & Teams** * Create SharePoint sites and manage permissions * Adjust SharePoint and Microsoft Teams memberships ### **Windows & Device Support** * Set up and configure Windows devices * Install, configure, and upgrade software and hardware ### **VoIP & Telco Suppo
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