TechnicalSupport

It's fun to work in a company where people truly BELIEVE in what they're doing! Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients. ShopWorks, part of the Fullsteam organization, is the leading all-in-one business software solution created specifically for the embellished products industry, including screen printers, embroidery companies, digital printers, award companies, and promotional product companies, started in 1993. Today, ShopWorks’ OnSite business software helps over 850 of the most successful embellished products companies grow their business by streamlining and improving management of sales orders & quotes, production scheduling & management, purchasing & inventory, receivables & payables, and accounting & financials. ShopWorks is committed to bringing passion and customer focus to the business. **ShopWorks is located in West Palm Beach, FL.** ​Our work environment includes: * ​Modern office setting * ​Growth opportunities * ​Relaxed atmosphere * ​On-the-job training **Job Summary:** ​​ShopWorks has an opening for an Entry-level technical support position. The Customer Service/Technical Support representative will be responsible for helping customers via phone, email, and logging into their computers to troubleshoot issues with our business management software.​ **Primary Responsibilities:** * ​​Answer customer calls and respond to their emails in a timely manner * ​Assist customers with upgrades, m