Technicalsupport

**JOB SUMMARY** Performing variety of customer service activities for internal and external customers, providing information, resolving issues and ensuring customer satisfaction. Responding to customer phone and other communications, addresses questions/issues/problems/concerns. **PRIMARY DUTIES AND RESPONSIBILITIES:** * Provides customer technical support for one or more Company products or services, including pet and other animal health care-related products for veterinarians, medical diagnostic and water-testing equipment and other products and services. * Support may consist of answering customer questions, explaining products and services, instructing in use of equipment, coordinating and assisting with equipment installations, configuring computer system hardware or software, troubleshooting and repairing system, database or data communication issues, customer order entry and billing or other priorities. * Determines customer needs, researches and provides solutions, coordinating with other team members as needed. * Ensures ongoing customer satisfaction and continuing strong customer relationships. * Supports quality management system and other compliance requirements. **EDUCATION:** * Bachelor’s degree or equivalent in medical, veterinary, or other related science and technology preferred * Master's or higher degree is a plus **REQUIRED SKILLS AND ABILITIES:** * High quality customer facing inter-personal skills, with experience working with customers and maintaining good customer relationships. * Technical record keeping management skills. * Reasoning and analytical skills to resolve issues. * Phone skills, with ability to establish rapport. * Attention to detail. * Organized with ability to multi-task. * Ability to work independently and as part of a team. * Supervisory skills, if a lead position. * Communication skills, both verbal and written, including ability to communicate complex technical issues to technical and non-technical users in a professional,