Arthur Grand Technologies Inc
Tech / AI / Software
TechnicalSupport
Neural analysis suggests this role is
optimal for mid candidates.
“Technical Support at Arthur Grand Technologies Inc. Skills: Microsoft Desktop products, Windows, SharePoint, MS Office, Office 365, MS Teams, troubleshooting tools, desktop computers, laptop computers, wireless devices, help desk request tracking, reporting tools, Customer Service. work ONSITE daily M-F 8-5pm, working with end users within the assigned district. Provide computer training for field staff”
What You'll Achieve.
resolve and communicate resolution to customer concerns in a timely manner
Industry & Context.
troubleshooting; problem management; escalation of issues to resolve
MUST possess a valid driver's license and have a clear driving history - will drive state vehicle
What They're Looking For.
Must Have
Extensive skill with use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office, Office 365 and MS Teams, Skill in troubleshooting tools and managing desktop and laptop computers as well as wireless devices, Ability to communicate effectively verbally and in writing with individuals and groups, Experience working with help desk request tracking and reporting tools, Customer Service skills that include a "customer first" attitude, Valid driver's license, Clear driving history
Nice to Have
Provide computer training for field staff, Knowledge of computer/mobile device applications and how they operate in an enterprise environment, Experience with creating training documentation
What You'll Do.
work ONSITE daily M-F 8-5pm
working with end users within the assigned district
Provide computer training for field staff
working with field staff with new technology and support of devices
Work with staff to be innovative with technology to perform daily job functions
agency-specific end user support throughout District VDOT
Provides troubleshooting
problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner
Troubleshoot hardware and software issues
How You'll Work.
Communication Scope
Ability to communicate effectively verbally and in writing with individuals and groups
Full Job Description
Arthur Grand is an IT services firm specializing in Digital Transformation initiatives for Federal, Commercial, State & local customers. Since 2012, Arthur Grand has been successfully supporting and delivering IT services to our customers in the areas of enterprise modernization and transformation with a core focus on emerging technologies including Cloud Solutions (AWS, Azure), Agile Development, Custom Programming, Full Stack Development, DevOps, DevSecOps, CI/CD, Web Development, Mobile APP Development, Data Visualization, Data Warehousing, Financial/ERP System Implementation and Infrastructure Management. Arthur Grand’s culture of delivery excellence, combined with a commitment to bring the best talent to provide services, has earned our company an unparalleled reputation for delivering transformative results. We are a minority-owned staff augmentation and technology consulting company To keep our valued employees, we need to keep them engaged in challenging, interesting work, offer market-relevant benefits, and provide continued opportunities for professional growth. Please send your resume for immediate consideration If you are interested in the above opportunity, we warmly invite you to join our team. Arthur Grand Technologies is an Equal Opportunity Employer (including disability/vets) Title of Position:Technical Support – Req ID: 800976 Location: Salem, VA- Onsite Duration: Long Term Employment: Contract Rate: $Negotiable Interview type: In-Person Job Description: * Candidate will be required to work ONSITE daily M-F 8-5pm, working with end users within the assigned district * MUST possess a valid driver's license and have a clear driving history - will drive state vehicle Skill * Extensive skill with use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office, Office 365 and MS Teams – Required – 5 Years * Skill in troubleshooting tools and managing desktop and laptop computers as well as wireless devices – Required – 5 Ye
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