Gong. io
TechnicalSupportAssociate
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“Technical Support Associate at Gong. io. Skills: Technical Support, Customer Service, Troubleshooting. Deliver outstanding support. Learn product functionalities”
What You'll Achieve.
Turning EMEA’s fastest-growing revenue teams into "raving fans."; Meet key performance goals
Industry & Context.
Troubleshoot technical issues; Troubleshoot software
Must be legally eligible to work in Ireland.
What They're Looking For.
Must Have
Recent Graduate of Bachelor of Science (BSc) in Information Technology or Computer Science required., Fluency in written and spoken English is required., Must be legally eligible to work in Ireland.
Nice to Have
Fluency in an additional European language (e.g., French, German, or Spanish) is a advantage for the Dublin hub.
What You'll Do.
Deliver outstanding support
Learn product functionalities
Build understanding of integrations
Contribute to resource creation
Meet key performance goals
How You'll Work.
Team & Collaboration
Partner closely with Dublin-based Success, Sales, and Product teams; Partner with global R&D teams; Accurately represent the Voice of the Customer
Communication Scope
Explain complex technical concepts clearly, patiently, and kindly to business stakeholders.
Full Job Description
Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io. At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career. Role Summary As a Technical Support Associate based in our Dublin EMEA headquarters, you will be the frontline champion for our European and global customers using Gong’s Revenue AI platform. You will troubleshoot technical issues, master Gong’s native tools and integrations, and contribute to resource creation aimed at enhancing customer success. Your mission is to meet key performance goals while turning EMEA’s fastest-growing revenue teams into "raving fans." Key Responsibilities EMEA Customer Support: Deliver an outstanding, timely support experience via email, web, and phone, aligning with regional SLAs and standard performance metrics. Product & Integration Mastery: Learn the deep functionalities of Gong products and build a strong understanding of common ecosystem integrations (e.g., Salesforce, telephony systems, web conferencing tools, and AP
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