TechnicalSupportApplicationAnalyst

__**Posting Type**__ Remote __**Job Overview**__ Are you looking to be in a workplace where colleagues inspire one another? Are you interested in competitive and impactful benefits? Do you prefer flexible work arrangements? The Application Analyst is responsible for creating, resolving, and maintaining support tickets, providing client support via phone and ticketing systems, and collaborating within their product vertical to resolve issues and escalate as needed. You will have frequent phone and email interaction with our customers and require the development of in-depth technical product, SQL, network and server knowledge and exceptional customer service skills. On a daily basis, the Application Analyst creates, resolves, and maintains tickets, while working within their product vertical to resolve issues and escalate tickets to other teams and verticals. It is essential that the Application Analyst maintains accurate records of all activities and interactions in Salesforce and responds to clients within identified service level agreements. You will inform management of important issues regarding personnel, performance, client perception, and project statuses, and work with colleagues to ensure quality service. This role will report to the Manager of Product Support. This role operates under the Flexible Schedule Model, with 8-hour shifts scheduled within flexible time windows (6am-12am CEST) to support global coverage (compensation differential applies). __**Job Description and Requirements**__ **Your Role in Action: Technical Skills/Responsibilities** * Use SQL applications and tools to run basic SQL queries * Respond to client questions, problems, and work requests on a daily basis * Develop an expertise in company products and services and the initiative to take an active role in sharing this knowledge with customers * Partner with senior level team members as needed to troubleshoot and resolve customer incidents * Have or develop the experience to capably per