TechnicalSupportAnalyst

## Accountabilities Provide first-line technical support to customers via phone, email, and chat, ensuring timely and effective resolution of issues. Troubleshoot hardware, software, networking, and Windows operating system issues across multiple versions. Document, track, and manage customer inquiries and incidents in the ticketing system. Collaborate with internal technical teams to escalate and resolve complex technical problems. Support custom applications and systems, with training provided as needed. Maintain high levels of customer satisfaction through clear communication and structured problem-solving. Assist in identifying recurring issues and contributing to knowledge base improvements. Ensure adherence to support processes and service standards in a 24/7 rotating environment. Requirements: Experience in technical support, help desk, or IT support roles is preferred. Strong understanding of Windows operating systems (Windows 7, 8, 10, 11) and basic troubleshooting techniques. Familiarity with networking concepts and general IT infrastructure fundamentals. Strong communication skills in English, both written and verbal. Ability to diagnose and resolve technical issues in a structured and efficient manner. Comfortable working in a rotating 24/7 support schedule. Strong customer service mindset with the ability to remain calm under pressure. Prior experience in hospitality or SaaS environments is an advantage. Benefits: Competitive salary range aligned with experience (approx. CAD 40,000–53,362). Comprehensive health, dental, and vision insurance coverage. Extended health benefits and long-term disability coverage. RRSP retirement savings plan with employer matching contributions. Health spending account for additional wellness support. Flexible paid time off policy. Opportunity to work in a growing, technology-driven environment. Exposure to hospitality-focused software systems and enterprise support operations. ## Additional Information How Jobgether works: