TechnicalSupportAnalyst

**Turn Tech Support Into Something That Matters!** Looking for more than just a job? Join **transcosmos Europe** and support a game-changing brand in the world of **portable power and sustainable technology**. These aren't ordinary products — they’re smart, solar-ready solutions helping people stay connected wherever life takes them. As a **Technical Support Analyst** you'll be the go-to expert for the users who rely on this innovative tech every day. You won’t just be answering questions — you’ll be powering adventures, solving real-world problems, and making sure customers feel confident using cutting-edge energy solutions. **Technical details of the position:** * _Working hours_**:** 08:30-17:00, included 1 hour break (there is no weekend shifts) * _Employment type_**:** Full-time, 40 hours / week * _Working mode_**:** Onsite, from our office * _Location_ : 4032 **Debrecen** , **Vezé** r strt. **39**. (Tudáspark); Hungary **What You’ll Be Doing:** * **Respond to customer inquiries** via phone and email with professionalism and clarity * **Troubleshoot** and resolve issues related to charging, solar connectivity, mobile app usage, and more * **Guide customers through product features and best practices** * **Escalate** technical **issues** following structured processes * **Own the customer journey** from first contact to final resolution * Log all interactions accurately and ensure compliance with privacy and security standards * **Collaborate with your team** to deliver exceptional support **Requirements** **What You Bring:** * Fluency in **English**(**C1**) * A service mindset — patient, empathetic, and solution-oriented * Confidence working with modern tech — especially mobile apps and smart devices * Basic proficiency in Microsoft Office and general troubleshooting tools * Ability to multitask, stay organized, and follow procedures * Prior experience in customer support, helpdesk, or BPO is a plus **Benefits** **You’ll Thrive If You Are…** * Genuinely interes