TechnicalSupportAnalyst

Role title – Technical Support Analyst **Organization** Cigna is multinational organisation and a leading global health services Provider, dedicated to helping people improve their health, wellbeing and sense of security. You’ll be joining a global team with offices located in America. Cigna are now primarily following a hybrid work model with Production Support teams located in America, Europe, India & Malysia. **Role** The HIH Technical Support Associate Analyst position, this role would be split between Production Support (PS) and Infrastructure, requiring a hybrid skill set. Responsible for the oversight of day-to-day activities of the production and lower environments. The Production Support team provides several services for International Health (IH) including: * Application Support * 24/7 Production Support * Monitoring, batch support and optimisation, defect identification and remediation * Configuration updates, data fixes, ad-hoc reporting requests * Release Management * Change Management * Collaborate across multiple interconnected teams to provide quick resolution to customer impacting incidents. The successful candidate must have an appetite to own the day-to-day delivery against Service Level Agreements (SLA) and provide a high level of customer satisfaction. The motivation to drive change towards modernisation and automation across the team’s processes and practices. The role will be responsible for working with business and IT Partners across the company to manage the services and provide technical support to the IT and business teams. The primary focus of this role will be working with an emerging support team based in Cigna’s CHSI location in India and providing services to the International Health Americas business. Must be comfortable dealing IT control processes taking ownership of the controls for the applications and supporting the production release process. This role requires a good balance between providing technical guidance/ analysis, res