Autodesk
Construction
TechnicalSuccessManager-AutodeskForma(ConstructionSpecialist)
Neural analysis suggests this role is
optimal for Senior candidates.
“Technical Success Manager - Autodesk Forma (Construction Specialist) at Autodesk. Skills: Autodesk Construction Cloud, Digital transformation, Customer success. Discover customer business processes. Discover customer technical processes”
What You'll Achieve.
Help customers achieve desired outcomes
Industry & Context.
Solve everyday customer challenges; Technical analysis
Visiting customers onsite, Visiting customers in office
What They're Looking For.
Must Have
5+ years AEC industry experience, 5+ years AEC technology industry experience, Experience leading change management projects, Experience managing technology implementation, Experience managing technology programs, Confidence in compiling platform data analytics, Confidence in dashboarding
Nice to Have
Curious nature to uncover challenges, Understand industry trends, Understand required workflows, Recommend best practices, Increase return on investment, Realise return on investment, Understand customer business use cases, Provide product feedback, Contribute to product roadmap discussions, Excited by technology, Eager to get into product detail
What You'll Do.
Discover customer business processes
Discover customer technical processes
Discover customer workflows
Discover customer requirements
Build trusted advisor relationship
Support customers in digital transformation
Develop processes for adoption
Develop workflows for adoption
Unlock value in Autodesk Construction Cloud
Align with best practices
Empower customers to implement process changes
Empower customers to implement workflow changes
Partner with Customer Success Managers
Implement deliverables within Customer Success Plan
Address customer requirements
Document value delivered
Influence Product Roadmap
Demonstrate business impact
Prioritise requirements
Maintain industry technologies knowledge
Maintain industry trends knowledge
Maintain industry challenges knowledge
Provide insight and guidance
Position value of ACC
Be expert in Autodesk Construction Cloud Platform
Challenge customers' status quo
Demonstrate value through technical analysis
Demonstrate value through demos
Share competitive information
Share success stories
Use social media networks
Establish credibility
How You'll Work.
Team & Collaboration
Partner with Customer Success Managers; Work with relevant parties
Communication Scope
Technical analysis; Demos
Process & Methodology
Change management projects, Technology change management
Full Job Description
**Job Requisition ID #** 26WD95649 **Position Overview** We are looking for Construction Industry professionals who are passionate about driving digital transformation throughout the industry. Coming from the AEC industry or having worked in the AEC tech industry, you willl utilise your experience to solve everyday customer challenges, engineering value for them through adoption of Autodesk Construction Cloud. Reporting to the Senior Manager of Construction Customer Success, you will lead technical engagements with some of the largest AECO organisations in EMEA. You will partner with the Customer Success Manager to deliver standardised and custom offerings which will be in consideration of documented programs in the Customer Success Plan. You will deliver and document health checks, custom workflows, training sessions, create dashboards, reports, and integrations to help customers achieve their desired outcomes. **Responsibilities** * Discover customer business and technical processes/workflows/requirements to build "trusted advisor" relationship and support customers in their digital transformation journey * Develop processes and workflows which allow organisations to adopt and unlock value in Autodesk Construction Cloud * Align with best practices for digital transformation change management, empowering customers to implement process and workflow changes * Partner with Customer Success Managers to implement deliverables within the Customer Success Plan, addressing customer requirements and documenting value delivered * Influence Product Roadmap through demonstrating business impact and working closely with relevant parties to prioritise requirements * Maintain comprehensive industry technologies, trends and challenges to provide insight and guidance required to position the value of ACC * Expert in all possibilities (and limitations) of Autodesk Construction Cloud Platform (Forma), being comfortable to challenge customers' status quo and demonstrate value through
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