SchooLinks
Tech / AI / Software
TechnicalSolutionsManager
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Technical Solutions Manager at SchooLinks. Skills: implementation of complex modules, tracking student progress and outcomes, own the implementation process from kickoff to launch, gathering business requirements, translating them into technical configurations, ensuring districts get the most value out of the SchooLinks platform, identify and implement the best solutions, develop creative solutions for complex customer needs, communicate technical concepts in a clear, accessible manner. lead the”
What You'll Achieve.
shape real educational impact; ensuring districts get the most value out of the SchooLinks platform; maintain project velocity; generate buy-in; drive adoption
Industry & Context.
understanding and analyzing customer data; translation of district processes to our platform; Ability to understand the logic and how platform data connections work.; Ability to work with data feeds, including reviewing data files, identifying problems.; resolve data issues.
What They're Looking For.
Must Have
2+ years experience as an implementation specialist or similar role in a B2B SaaS company, project management skills (understand task dependencies/sequence and management of tasks), Experience managing multiple clients simultaneously, Proactive, entrepreneurial style, eager to take initiative in a fast-paced, dynamic environment — you know when and how to find the correct information when needed., Loves getting into the weeds to figure something out, but is a fundamentalist when it comes to completing tasks and completing deliverables., technical understanding - Ability to understand the logic and how platform data connections work., Ability to work with data feeds, including reviewing data files, identifying problems., Confident presenting to district stakeholders and motivating them to complete tasks., Clear and concise communicator — the ability to boil down product and engineering jargon into simple and concise customer communications.
Nice to Have
experience with scripting (Python, etc. ) and JSON data
What You'll Do.
lead the implementation of one or more of our most complex modules
gather business requirements
translate them into technical configurations
ensure districts get the most value out of the SchooLinks platform
identify and implement the best solutions to meet each customer’s specific requirements
develop creative solutions for complex customer needs
communicate technical concepts in a clear
Own and drive the project management for the modules within your scope
ensuring the right tasks are getting done
the status of each implementation is reported correctly
Work with customers to understand their specific needs
then identify and implement solutions.
Hands-on configuration of the module
Understand data dependencies and help resolve data issues.
Develop expertise in how the module fits within the broader SchooLinks product ecosystem.
Continuously engage with customers to maintain project velocity
Work with Customer Success to collaborate on customer interaction
Continuously define and document problems and challenges faced by our partners.
Assist the Product team with quality assurance and improvement of the product.
How You'll Work.
Team & Collaboration
working closely with Customer Success Managers and district partners; While Customer Success manages the overall relationship, you’ll dive deep into the details for the module you are responsible for; Work with Customer Success to collaborate on customer interaction, escalation, and timelines.; Assist the Product team with quality assurance and improvement of the product.
Communication Scope
communicate technical concepts in a clear, accessible manner; Clear and concise communicator — the ability to boil down product and engineering jargon into simple and concise customer communications.; Confident presenting to district stakeholders and motivating them to complete tasks.
Process & Methodology
Own and drive the project management for the modules within your scope, including ensuring the right tasks are getting done, and the status of each implementation is reported correctly., project management skills (understand task dependencies/sequence and management of tasks)
Full Job Description
SchooLinks is looking for a Technical Solutions Manager to join our growing Solutions Team. In this role, you’ll lead the implementation of one or more of our most complex modules, helping districts track student progress and outcomes that shape real educational impact. You’ll own the implementation process from kickoff to launch, working closely with Customer Success Managers and district partners. While Customer Success manages the overall relationship, you’ll dive deep into the details for the module you are responsible for, gathering business requirements, translating them into technical configurations, and ensuring districts get the most value out of the SchooLinks platform. This role requires strong customer engagement skills, understanding and analyzing customer data, translation of district processes to our platform, and proficiency in learning and applying a broad range of technical configurations. You will work to identify and implement the best solutions to meet each customer’s specific requirements, leveraging the available configurations. Additionally, you’ll develop creative solutions for complex customer needs and communicate technical concepts in a clear, accessible manner. **Your responsibilities will include…** * Own and drive the project management for the modules within your scope, including ensuring the right tasks are getting done, and the status of each implementation is reported correctly. * Work with customers to understand their specific needs, special situations, and use cases, then identify and implement solutions. * Hands-on configuration of the module, including setup, data triage, and customization. * Understand data dependencies and help resolve data issues. * Develop expertise in how the module fits within the broader SchooLinks product ecosystem. * Continuously engage with customers to maintain project velocity, generate buy-in, and drive adoption. * Work with Customer Success to collaborate on customer interaction, escalation, and
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