TechnicalSolutionsEngineer

## About Us Gushwork is reinventing how businesses get discovered online. We're an agentic AI startup helping B2B companies show up in AI answer engines like ChatGPT, Gemini, and Perplexity — by building a content engine on their websites designed to attract AI visitors alongside human ones. We're a US- and Bengaluru-based company backed by top-tier global VCs including SIG, Lightspeed, B Capital, and Beenext, with over $11M raised. Search behavior is shifting fast toward AI, and most B2B companies are being left behind. We're changing that — moving fast, solving hard problems, and building what's quickly becoming critical infrastructure for how buyers find solutions. We're at an exciting inflection point. If you want to work on hard problems with a sharp team in a high-growth environment, we'd love to meet you. More about the role below — if it feels like a fit, we're excited to meet you! ## About the Role Getting a customer live is the moment our product starts delivering value, and for many accounts, that moment runs through a technical setup on the customer's own web infrastructure. You'll be the technical voice customers and our Customer Success team turn to when that setup needs a human: answering DNS, reverse-proxy, and networking questions, getting on calls with customers' IT teams, and configuring the deployment that puts Gushwork's pages live on their domain. Our CSMs own the relationship; you own the technical confidence behind it. When an account has questions we can't field, a skeptical IT team, or a setup that needs to be done together on a call, you're who makes it happen. This is a high-leverage role early on: you won't just unblock accounts, you'll build the guides, scripts, and enablement that mean fewer accounts need a human at all. ## What You'll Do Be the technical point of contact during onboarding for accounts that need hands-on setup — fielding DNS, reverse-proxy, and networking questions from customers and from our CSM team. Get on calls wit