Arista Networks

Technology

TechnicalSolutionsEngineer

A$175–235k ~AI est. Sydney, New South Wales, Australia FULL TIME Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for mid candidates.

The Brief

“Technical Solutions Engineer at Arista Networks. Skills: Network troubleshooting, Customer support, Technical solutions. Respond to customer product inquiries. Resolve customer concerns”

Industry & Context.

Technology
Problems you'll solve

Solving customer problems; Troubleshoot complex problems; Troubleshoot dynamic customer environments; Triage

What They're Looking For.

Must Have

3+ years of experience, Networking industry knowledge, Networking products knowledge, Networking protocols knowledge, AAA/RADIUS/TACACS, ACL, ARP, BGP (RFC 4271), DHCP, 1G/10G Ethernet, EVPN, IEEE 802.3x flow control, IEEE 802.1Qbb priority-based flow control, ICMP, IGMP, IPSec, IPv4 & IPv6, LACP, LLDP, MACSec, MPLS, NAT, OpenFlow, OSPFv2 and OSPFv3, PIM, QoS, Sflow, SNMP, STP/RSTP/MST (IEEE 802.1D), VARP, VRRP, VLAN (IEEE 802.1Q), VRF, VXLAN, Linux comfort level

Nice to Have

Troubleshooting tools experience, Programming/scripting familiarity, Cloud Environment familiarity, Automation familiarity, Industry certifications, Prior TAC experience

What You'll Do.

Respond to customer product inquiries

Resolve customer concerns

Troubleshoot hardware equipment problems

Troubleshoot software applications problems

Recommend corrective action

Document customer communication

Document recurring technical issues

How You'll Work.

Team & Collaboration

Software/hardware engineering teams; Product management teams; Customer engineering teams; Sales teams; Highly technical individuals; Diverse, multicultural team

Communication Scope

Written communication; Verbal communication

Full Job Description

Arista Networks is an industry leader in data-driven, client-to-cloud networking for large data center, campus and routing environments. What sets us apart is our relentless pursuit of innovation. We leverage the latest advancements in cloud computing, artificial intelligence, and software-defined networking to provide our clients with a competitive edge in an increasingly interconnected world. Our solutions are designed to not only meet the current demands of the digital landscape but to also anticipate and adapt to future challenges. At Arista we value the diversity of thought and perspectives that each employee brings to the table. We believe that fostering an inclusive environment, where individuals from various backgrounds and experiences feel welcome, is essential for driving creativity and innovation. Our commitment to excellence has earned us several prestigious awards, such as Best Engineering Team, Best Company for Diversity, Compensation, and Work-Life Balance. At Arista, we take pride in our track record of success and strive to maintain the highest standards of quality and performance in everything we do. Who You’ll Work With Are you a top-tier Technical Support Engineer with a passion for solving customer problems? At Arista, we are obsessed with making our customers successful and believe that giving our customers direct access to a top-level engineer who thrives on solving complex problems, helps streamline the support process and nurture customer success. We are seeking world-class technical solutions engineers (TSE) to come join our team, to help support our products and solutions. A TSE at Arista is equivalent to a Tier 3 TAC or Escalation Engineer in most support organizations. We drive the success of our customers through passion and teamwork and via ensuring quick response times. You will work with a diverse, multicultural team of top-notch engineers who act as our customers’ champions. You will also work closely with members of software/hardwa

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