Arista Networks
Computer Networking
TechnicalSolutionsEngineer
Neural analysis suggests this role is
optimal for mid candidates.
“Technical Solutions Engineer at Arista Networks. Skills: Networking, Troubleshooting, Customer support. Provide post-sales technical support. Respond to customer product inquiries”
Industry & Context.
Troubleshoot problems; Recommend corrective action
What They're Looking For.
Must Have
Knowledge of core networking concepts, Familiarity with TCP/IP
Nice to Have
Server virtualization highly desired, Networking troubleshooting tools highly desired, Programming/scripting highly desired, Linux OS navigation require, Containers highly desired, SDN networking concepts highly desired, Industry certifications preferred, Prior customer-facing experience preferred
What You'll Do.
Provide post-sales technical support
Respond to customer product inquiries
Resolve customer concerns
Troubleshoot hardware problems
Troubleshoot software problems
Recommend corrective action
Recreate customer network issues
Document customer communication
Document recurring technical issues
How You'll Work.
Team & Collaboration
Cross functional interaction; HW teams; SW teams; Sales teams
Communication Scope
Customer interaction; Communication skills
Full Job Description
Arista Networks is looking for technical solutions engineers to join our world class support team. An Associate Technical Solutions Engineer at Arista Networks will support our customers across various industry verticals with Arista products and solutions.You will have access to labs to perform your own recreates, along with training on our products and assigned mentors. This role also entails cross functional interaction with HW,SW and sales teams internally. This role not only offers an opportunity to learn cutting edge technology but also hone critical thinking, customer interaction skills and communication skills. Responsibilities ● Post-sales technical support of Arista Campus products and solutions. ● Respond to customer product inquiries via telephone or email. ● Resolve customer concerns raised during installation, operation, maintenance, product application, or compatibility matters. ● Troubleshoot problems with hardware equipment and software applications and recommend corrective action. ● Recreate customer network issues in a dedicated lab environment (as needed). ● Document customer communication and recurring technical issues to support product quality programs and product development. ## Qualifications Knowledge of core networking concepts and protocols such as: ARP, BGP, DHCP, Flow Control, ICMP, IGMP, IPv4 & IPv6, LACP, LLDP, Open Flow, OSPF, PIM, QOS, RIP, Sflow, SNMP, STP Desired skills: * Server virtualization highly desired (VMware ESXi, Microsoft Hyper-V, KVM, etc) * Networking troubleshooting tools such as IXIA, tcpdump, and Wireshark are highly desired. * Programming/scripting (C++, Java, Python, Perl, JavaScript, shell) highly desired * Familiarity with TCP/IP and the traditional networking technologies required * Linux OS navigation require * Containers (Kubernetes, Docker, etc.) highly desired * SDN networking concepts highly desired Education: * Minimum education is a BS in a technical field (CS/Networking majors preferred). * Industry cer
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