Nightfall AI
Technology
TechnicalSolutionsConsultant
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Technical Solutions Consultant at Nightfall AI. Skills: Data loss prevention, AI-native platform, Technical solutions consulting, Customer deployment. Lead customer deployments and onboarding engagements. Configure endpoint rollout”
Industry & Context.
Problem solving; Troubleshooting; Root cause analysis
What They're Looking For.
Must Have
4+ years Technical Support, Professional Services, Solutions Consultant, or Customer Engineering role in B2B SaaS, Hands-on experience with security or data platforms, Troubleshooting skills, Comfort working with APIs, integrations, logs, and SaaS/cloud architectures, Ability to communicate complex technical concepts clearly, Experience managing multiple customer engagements or projects concurrently, Written and verbal communication skills, Customer-first mindset
Nice to Have
Experience with AI/ML-driven security tools or data classification platforms, Familiarity with AWS, GCP, or Azure environments, Experience working in a high-growth or startup environment
What You'll Do.
Lead customer deployments and onboarding engagements
Configure endpoint rollout
Integrate SaaS applications
Design custom policies
Implement custom detectors
Align policies to customer use cases
Align detectors to compliance requirements
Deliver administrator training
Conduct investigation workshops
Lead enablement sessions
Build custom technical solutions
Support custom technical solutions
Develop API integrations
Develop SIEM/SOAR connectors
Perform one-off configuration work
Install Nightfall platform
Configure Nightfall platform
Integrate Nightfall platform
Configure access controls
Conduct recurring health checks
Improve detection accuracy
Maintain deployment health
Act as senior escalation point
Own complex technical issues
Resolve high-severity technical issues
Troubleshoot policy logic issues
Troubleshoot false positives
Troubleshoot false negatives
Troubleshoot integration issues
Troubleshoot AI-driven detections
Diagnose platform issues
Provide clear repro steps
Drive platform improvements
Support customer adoption
Support customer renewals
Support customer expansion
How You'll Work.
Team & Collaboration
Partner with Engineering; Partner with Product; Collaborate with Customer Success; Collaborate with Sales; Collaborate with Solutions Engineering
Communication Scope
Technical communication; Written communication; Verbal communication
Process & Methodology
Project management, Customer engagements
Full Job Description
About Nightfall: Nightfall is the AI-native, unified data loss prevention and insider risk management platform that protects sensitive data across SaaS apps, GenAI tools, email, endpoint devices, and more. Hundreds of customers, spanning AI innovators to top 10 banks, trust Nightfall to detect and stop data exfiltration at scale. Nightfall enables organizations to innovate freely without the risks of losing intellectual property or exposing customer data. Our agentic platform helps security teams regain their time by putting data loss prevention on autopilot. With automatic remediation, security violations can be resolved automatically before they become incidents, and end-users can be automatically trained and coached in the moment to self-heal violations that they introduce. Nightfall is backed by leading VC firms including Bain Capital Ventures (Enrique Salem - former CEO of Symantec), Venrock (early investors in Cloudflare), WestBridge Capital, Pear VC (early investors in Dropbox and Doordash), and a cadre of cybersecurity leaders including Frederic Kerrest (founder of Okta), Maynard Webb (former COO of eBay), Ryan Carlson (President of Chainguard), Kevin Mandia (founder of Mandiant), and many others. About the role: The Technical Solutions Consultant (TSC) is a customer-facing technical role responsible for deploying, supporting, and optimizing Nightfall’s platform across enterprise and mid-market customers. This role combines project-based Professional Services with advanced Technical Support, ensuring customers are deployed correctly, issues are resolved efficiently, and long-term platform value is realized. WHAT YOU’LL DO - Lead customer deployments and onboarding engagements, including endpoint rollout, SaaS integrations, policy configuration, and detector setup. - Design and implement custom policies and detectors aligned to customer use cases and compliance requirements. - Deliver administrator training, investigation workshops, and enablement sessions. -
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