LEAP Legal Software
Legal Software
TechnicalSolutionsConsultant
“Technical Solutions Consultant at LEAP Legal Software. Skills: technical expertise, client consultancy, solution design, workflow automation. Understand client requirements. Translate requirements into solutions”
Industry & Context.
Solving complex problems; Troubleshooting; Root cause analysis
What They're Looking For.
Must Have
2nd line technical expertise, client facing consultancy, senior escalation point, design, configure and evolve solutions, exploring and embedding emerging technologies, AI-enabled capabilities, understanding of software development concepts, familiarity with issue tracking, version control, release processes
Nice to Have
Background in legal software, professional services, complex business systems, Interest or experience in AI, automation, emerging technologies, Experience with legal or case management systems, Knowledge of SOS Script Designer Toolkit, legal workflow automation, case management scripting, Exposure to enterprise or on-premise software environments, SQL, APIs, integrations, JSON, Python, workflow scripting, process mapping, template configuration, structured testing
What You'll Do.
Understand client requirements
Translate requirements into solutions
Configure front-end features
Configure third-party integrations
Maximise platform value
Define best practice approaches
Define reusable solution patterns
Define delivery documentation
Design scripted workflows
Adapt scripted workflows
Test scripted workflows
Improve scripted workflows
Translate legal workflow requirements
Provide scripting guidance
Provide troubleshooting
Provide scripting services
Act as escalation point
Ensure clear communication
Ensure high-quality resolution
Work with Development teams
Identify service delivery efficiencies
Make service delivery scalable
Make service delivery consistent
Contribute to tooling
Contribute to accelerators
Contribute to frameworks
Contribute to reusable assets
Stay current with legal technology
Stay current with software practices
Deliver client webinars
Deliver client workshops
Deliver client training
Create clear documentation
Create knowledge base content
Create practical examples
Share knowledge internally
Strengthen team capability
How You'll Work.
Team & Collaboration
Work with clients; Work with Development teams; Share knowledge internally; Strengthen team capability
Communication Scope
Clear communication
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