TechnicalSolutionsAnalyst

**Starting Pay Rate is Based on Experience - Minimum Hourly Rate:** $19.00 Recognizing and valuing diversity strengthens our ability to attract, retain and engage associates and reinforces our relationship within our communities. Our associates are the most valuable asset we have. The collective sum of the individual differences, life experiences, knowledge and talent that our associates invest in their work represents a significant part of not only our culture, but our reputation and company’s achievement as well. ****A Centier Associate**** is someone who embodies a servant heart, is unaccepting of anything less than remarkable service, and is self-motivated and driven to deliver exceptional results. **_**What are our values?**_** Our Corporate values are Caring, Loyalty, Integrity, Friendship, Fun....who wouldn't want to work for an AWARD-WINNING company that's built on these pillars? _****What about the perks?****_ Access to our Marathon Health Clinics which provide _FREE_ visits & prescriptions, Generous Paid Time Off benefit, Tuition Reimbursement, 401K match, Associate Stock Ownership Plan, Daycare Reimbursement, _FREE_ Onsite Fitness Center/Fitness Reimbursements, Health and Wellness Programs, the ability to have a voice with our Diversity/Equity/Inclusion Council, Career Growth, Work/Life Balance, AND MORE. **Supervisory Duties:** None **Summary:** Technical Solutions Analysts are accountable for the day-to-day functions related to assisting the end-users by performing first-contact diagnosis and troubleshooting of computer hardware, software, mobile devices and other technology, including 3rd party software support. Working under minimal supervision, the analysts receive calls and requests, provide assistance in accordance with established processes, and document incidents and solutions, as well as escalate incidents. **Essential Duties:** * Support for requests into the Technical Solutions Centier via phone calls, emails, tickets, and IM. * Quickly assess