Clover Health
Healthcare
TechnicalSolutionManager
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“Technical Solution Manager at Clover Health. Skills: Technical onboarding, Technical account management, Customer needs translation. Lead technical onboarding for new customers. Manage data integrations”
What You'll Achieve.
Customers meet adoption targets; Technical issues resolved before escalation; New customer onboardings launch on schedule; Data flowing accurately; Integrations stable from day one; Codified improvements to onboarding process; Reduce time-to-launch; Shape how we build; Shape how we prioritize
Industry & Context.
Resolve technical issues; Build structure where none exists
What They're Looking For.
Must Have
5–8 years experience in technical implementation, 5–8 years experience in solutions engineering, 5–8 years experience in technical account management, Led data integrations in healthcare, Led EHR implementations in healthcare
Nice to Have
Understanding of HL7, Understanding of FHIR, Understanding of C-CDA, Understanding of similar standards
What You'll Do.
Lead technical onboarding for new customers
Manage data integrations
Manage EHR configurations
Manage platform setup
Ensure launches are on time
Ensure launches are technically sound
Serve as primary technical account manager
Resolve technical issues
Represent customer needs
Influence how we build
Influence how we deliver
Define scalable onboarding playbooks
Refine scalable onboarding playbooks
Create technical documentation
Improve delivery consistency
Coordinate across clinical contacts
Coordinate across IT contacts
Coordinate across operational contacts
Coordinate across internal teams
How You'll Work.
Team & Collaboration
Cross-functional teams; Customer technical environment
Communication Scope
Translate customer needs; Build trust; Accelerate adoption; Customer-facing meetings; Technical architecture discussions; Translate between stakeholders
Full Job Description
At Counterpart Health, we are transforming healthcare and improving patient care with our innovative primary care tool, Counterpart Assistant. By supporting Primary Care Physicians (PCPs), we are able to deliver improved outcomes to our patients at a lower cost through early diagnosis and longitudinal care management of chronic conditions. As a Technical Solution Manager, you sit at the intersection of customer delivery, technical implementation, and product. You own the technical onboarding experience for new customers — data integrations, EHR connectivity, and platform configuration — and serve as the ongoing technical partner for our enterprise accounts. You work cross-functionally with Engineering, Product, Data, and Customer Success to translate customer needs into working systems, and translate Counterpart's capabilities back to customers in ways that build trust and accelerate adoption. As a Technical Solution Manager, you will: Lead end-to-end technical onboarding for new customers, including data integrations, EHR configurations, and platform setup, ensuring launches are on time and technically sound Serve as the primary technical account manager for a portfolio of enterprise customers post-launch, proactively surfacing and resolving technical issues before they impact care delivery Partner cross-functionally with Engineering, Product, Data, and Customer Integrations teams to represent customer needs and influence how we build and deliver Define and refine scalable onboarding playbooks and technical documentation that improve delivery consistency as the customer base grows Navigate complex, multi-stakeholder relationships — coordinating across clinical, IT, and operational contacts at customer organizations and across internal teams Success in this role looks like: Your enterprise customers consistently meet or exceed adoption targets, and technical issues are caught and resolved before they escalate New customer onboardings launch on schedule with data flo
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