Platform Science
Transportation
TechnicalSolutionEngineer
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Technical Solution Engineer at Platform Science. Skills: Technical escalations, Database investigation, Infrastructure management. Lead framework migrations for Solid 5 customers. Manage technical work for migrations”
What You'll Achieve.
Safeguard service delivery standards
Industry & Context.
Troubleshooting; Issue resolution
What They're Looking For.
Must Have
Advanced proficiency in SQL, Expert knowledge of Windows-based infrastructures, Experience in L2 technical support, Experience supporting legacy, on-premise software, Understanding of wage calculations, Understanding of infringement regulations, Capacity to manage escalations independently, Capacity to manage migrations independently, Professional fluency in French, Professional fluency in English, Bachelor's degree in IT or Computer Science
Nice to Have
Knowledge of Dutch
What You'll Do.
Lead framework migrations for Solid 5 customers
Manage technical work for migrations
Manage complex L2 escalations
Identify technical issues
Investigate technical issues
Escalate technical issues
Create detailed Jira tickets
Utilize SQL for troubleshooting
Utilize SQL for data investigation
Utilize SQL for migration execution
Maintain oversight of Windows components
Maintain oversight of installation processes
Apply knowledge of wage calculations
Apply knowledge of infringement regulations
Resolve functional queries
Conduct investigations into recurring issues
Provide insights to product team
Full Job Description
Who We Are At Platform Science, we’re working to connect everything that moves. Founded in 2015, we are an open IoT platform that partners with innovative fleets, application developers, vehicle manufacturers, and equipment providers in the transportation industry to deliver revolutionary solutions to supply chain professionals across the globe. We value thoughtful actions and empathy for others. We approach challenges with resiliency and creativity, while encouraging transparency because, no matter our backgrounds or responsibilities, we are one team. About the Role Following a strategic assessment of our technical capacity, we are looking for an autonomous Technical Solutions Engineer to ensure the continuity of our Solid 5 and Solid WEB environments. This role is critical for bridging a current expertise gap in "Expert" functionalities, specifically for our legacy, on-premise, and Windows-based applications. You will be the primary technical resource for customer migrations and high-level escalations, allowing management to focus on strategic initiatives while you safeguard our service delivery standards for the next 3+ years. Essential Responsibilities Migration Execution: Lead the mandatory framework migrations for Solid 5 customers, meticulously managing the technical work which requires approximately 4 hours (half a day) of dedicated effort per migration. Technical Escalations: Autonomously manage complex L2 escalations to provide vital redundancy for technical issues that currently represent a "Single Point of Failure". Issue Escalation & Jira Management: Identify, investigate, and escalate technical issues that cannot be resolved within the support tier by creating detailed Jira tickets for the product development team. Database Investigation: Utilize advanced SQL proficiency for deep-dive troubleshooting, data investigation, and technical migration execution. Infrastructure Management: Maintain expert-level oversight of Windows components and installation
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