Hewlett Packard Enterprise
Services
TechnicalSolutionConsultant
Neural analysis suggests this role is
optimal for Entry candidates.
“Technical Solution Consultant at Hewlett Packard Enterprise. Skills: Technical issues resolution, Customer service, Problem solving. Resolve technical issues. Respond to service questions”
What You'll Achieve.
Meet internal or external business and end user SLA demands
Industry & Context.
Excellent analytical and problem solving skills
Primarily work from an HPE office, Face to face customer location visit
What They're Looking For.
Must Have
High School: completion of post- primary level education prior to University study, 0-1 year experience in relevant technologies and customer environments, Relevant industry qualification where applicable, Excellent verbal and written communication skills in language to be supported, Experience in troubleshooting in a technical environment, Excellent analytical and problem solving skills, Software and hardware knowledge of computing, storage and peripheral devices, Advanced proficiency with case management databases and tools, Superior customer service skills, Phone and remote support experience, E-support experience
What You'll Do.
Resolve technical issues
Respond to service questions
Resolve customer problems
Articulate case summary
Proactively assist customers
Partner with Sales Pursuit team
How You'll Work.
Team & Collaboration
Engages team members for support as required; Partner with and assist the Sales Pursuit team
Communication Scope
Excellent verbal and written communication skills
Full Job Description
Technical Solution Consultant This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office. **Who We Are:** Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. **Job Description:** **_Job Family Definition:_** Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery. Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems. **_Management Level Definition:_** Applies basic foundation of a function's principles, theories and concepts to assignments of limited scope. Uses professional concepts and theoretical knowledge acquired through specialized training, education or previous experience. Develops expertise and practical knowledge of applications within business environment. Acts as team member by providing information, analysis and recommendations in support of team efforts. Exercises independent judgment within defined parameters. **_Responsibilities:_** * Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems. * Respond to service, product, techn
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