TechnicalSolutionArchitect

**We Are Innovators & Category Creators** **Clickatell** , founded in **Cape Town in 2000** , was the **first company to connect businesses with consumers via SMS** using just four lines of code. Today, it powers **AI-driven chat commerce** for leading global brands across industries like **banking, retail, telecoms, and healthcare** — including **Visa, ABSA, MTN, Toyota, and Pick n Pay**. Over **25 years** , Clickatell has led multiple **industry firsts** , such as **tokenized WhatsApp payments, KYC chat banking, and Chat-2-Pay** , through its **award-winning AI Chat Commerce Platform** that enables brands to interact and transact with customers seamlessly. **Purpose** Clickatell is looking for a Technical Solutions Architect to join the Service Delivery team. Responsible for providing technical expertise across the customer lifecycle, from pre-sales solution design to post-sales implementation and ongoing optimization. This role drives sales growth and customer satisfaction by crafting tailored solutions, mapping integrations, and guiding implementation teams to deliver high-impact Chat Commerce solutions worldwide. **We Do The Right Things** **Responsibilities of the Role** o Collaborate with the sales team during pre-sales to provide technical expertise, designing customer-specific solutions that leverage Clickatell’s capabilities to address client needs. o Map customer requirements to Clickatell’s product offerings, defining integration points between Clickatell’s systems and customer systems to ensure seamless interoperability. o Create high-level solution proposals, presentations, and proof-of-concepts (PoCs) to demonstrate the value of Clickatell’s solutions during the pre-sales phase to strategic prospects / customers. o Support the sales team in articulating the Clickatell value proposition through deep product and solution knowledge, addressing technical questions and objections. o During the post-sales design phase, develop detailed customer journey desi