Genea
Property Technology
TechnicalServicesRepresentativeLevelI(Parttime)
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“Technical Services Representative Level I (Parttime) at Genea. Provide telephone, chat and email support. Troubleshoot customer and tenant requests”
What You'll Achieve.
Meet commitments; Complete tasks on time
Industry & Context.
Problem Solving; Troubleshooting
On-call support
What They're Looking For.
Must Have
20 hours per week
What You'll Do.
chat and email support
Troubleshoot customer and tenant requests
Manage difficult or emotional customers
Respond promptly to customer needs
Solicit customer feedback
Respond to requests for service
Respond to management direction
Take responsibility for own actions
Complete tasks on time
Notify appropriate person with alternate plan
Identify and resolve problems
Gather and analyze information
Develop alternative solutions
Work well in group problem solving
Use reason with emotional topics
Pursue training and development
Continuously build knowledge
Share expertise with others
Full Job Description
Company Introduction As leaders in property technology, Genea provides cloud-based physical security, submeter billing and on-demand HVAC solutions to over 1 million users across 39 countries. But Genea is more than just a workplace. We’re a mission-driven team that collaborates, innovates, and engineers the proptech solutions of tomorrow to solve the challenges of today. We pride ourselves on fostering an environment of transparency and authenticity, where you can be yourself. But don’t take our word for it. Genea's in more than 4300 locations across 45 countries. Genea has been recognized as a Top Workplace for the last 5 years (2021- 2025) with a rating of 4.3 out of 5 stars on Glassdoor, and 4.4 stars out of 5 on AmbitionBox. Our team members love our competitive benefits, including remote work options, comfortable work-life balance, paid time off (PTO), personal and family health insurance options, paid family leave, and development/training opportunities. Job Overview: The Technical Service Representative Level I(Parttime) will be an integrated member of the implementation and on-call customer technical support team. This individual will have a key role in responding immediately to customer service needs. Duties and Responsibilities: · Provide telephone, chat and email support to customers and tenants for troubleshooting requests Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. · Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. · Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. · Problem Solving - Identifies and resolves p
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