Jll
TechnicalServicesManager
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Technical Services Manager at Jll. Resolve technical problems in a timely manner. Escalate technical issues where required”
What You'll Achieve.
Enhance Occupant Experience; Deliver the best level of service every time; Meet or exceed Key Performance Indicators; Deliver an exceptional quality of service to the Client; Create customer delight; Deliver excellence every time; Mitigate the risk of services interruption to client’s operation; Reduce the utility costs, increase productivity and increase the savings; Reduce the risk of sudden failures of critical equipment; Ensure all works are compliance with statutory regulations
Industry & Context.
Resolve technical problem in a timely manner; Escalate technical issues where required; Be able to resolve problems and improve operations; Respond to critical out-of-hours issues; Escalate reoccurring problem and possible solutions
Located on site at the clients offices, Mobile as required to cover multiple sites, Respond to critical out-of-hours issues, Participate as a key team member in responses to emergency situations
What You'll Do.
Resolve technical problems in a timely manner
Escalate technical issues where required
Commitment to deliver the best level of service
Identify opportunities to improve technical service delivery
Deliver all GRE requirements aligned to GRE OE codes
Strive for Continuous Improvement implementation
Manage the Technicians and Engineers proactively
Assist with preparations of strategic plans
Functional operational control to deliver excellence
Understand operational & technical requirements of the site
Ensure current contracts are maintained
Implement and manage the change control process
Resolve problems and improve operations
Comply with all requirements of the Client contract
Meet or exceed Key Performance Indicators
Deliver an exceptional quality of service to the Client
Communicate effectively with Clients and vendors
Work with all related parties on timely delivery of services
Encourage an environment that supports teamwork
review and execute all Engineering/technical service contracts
Develop and implement building procedures
Ensure simplification and accuracy of work methods
Ensure reliability of systems implementation
Ensure adequate supply of materials and service
Enter into supply and service contracts as approved
Preparation of tender documentation
Evaluation of tenders and preparation of contracts
Ensure implementation and management of Risk & Safety work practices
Mitigate risk of services interruption to client’s operation
Co-ordinate with Building Managers & Business Units on Project issues
Develop and implement innovative programmes and processes
increase productivity and savings
Co-ordinate with Building operation teams
Set up and sustain best maintenance standards and practices
Manage programme of inspections for the property
Implement and oversee the pre-emptive maintenance programme
Reduce risk of sudden failures of critical equipment
Conduct regular audits on process
Ensure procedures are being followed and adhered with
Contribute to the Monthly Management Report
Provide coaching/mentoring for Engineers
Guide subordinates to develop development plans
Review and measure subordinate performance regularly
Ensure all safety procedures are maintained at all times
Ensure works are compliance with statutory regulations
Ensure service delivery teams and on-site contractors undergo Health and Safety Induction
Prepare risk assessments for self-delivery
Respond to critical out-of-hours issues
Participate as a key team member in emergency situations
manage and oversee vendors
Ensure service deliverables meet SLAs and KPIs
Raise risks to Workplace Experience Site Lead
Cost saving mind-set that drives value for service
Conduct data analysis report when necessary
Escalate reoccurring problem and possible solutions
Share best practices and new ideas
Follow the SOP/EOP and training programme for staff
Participate in regular audits on process
Adhere to all safety procedures
How You'll Work.
Team & Collaboration
Cross-functional coordination; Client/Stakeholder Management; Leadership / Staff Management/ Team Participation; Co-ordinate with Building Managers & the Business Units on Project issues; Co-ordinate with Building operation teams; Share best practices and new ideas to further support the Workplace Experience Team; Participate as a key team member in responses to emergency situations
Communication Scope
Communicate effectively with Clients and vendors at the ground level to create customer delight
Process & Methodology
Assisting with the preparations of strategic plans, Implement and manage the change control process, Preparation of tender documentation, Evaluation of tenders and preparation of contracts
Full Job Description
**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. **MAJOR RESPONSIBILITIES** **Transforming to the Workplace Team of the future** * Resolve technical problem in a timely manner to enhance Occupant Experience * Escalate technical issues where required * Commitment to deliver the best level of service every time through attention detail * Identify opportunities to improve technical service delivery to benefit the workplace * Trusted partner to deliver all GRE requirements aligned to GRE OE codes * Strive for Continuous Improvement implementation * Manage the Technicians and Engineers proactively * Assisting with the preparations of strategic plans, budgets, and client reports, including financial reconciliation for service contract accounts * Functional operational control to deliver excellence every time * Understand the operational & technical requirements of the site and ensure that current contracts are maintained to provide necessary supplies and services * Implement and manage the change control process * Be able to resolve problems and improve operations **Client/Stakeholder Management** (in support of the Technical Services Lead) * Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators * Deliver an exceptional quality of service to the Client, as reflected by Client feedback * Communicate effectively with Clients and vendors at the ground level to create customer delight * Work with all related parties on timel
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