TechnicalServicesEngineerII

The Technical Services Engineer II is responsible for the availability, performance, and security of InterSystems’ corporate infrastructure (virtual and physical). This includes on premises, private cloud, and data center environments spanning compute, storage, connectivity, and configuration. Key responsibilities Design ensure backup health and completion. Availability, monitoring identify and remediate risks before service impact. Troubleshoot and resolve complex infrastructure issues; document root cause and corrective actions. Security, compliance & service delivery Implement and maintain security controls to protect infrastructure and data. Complete operational and compliance checks in line with agreed procedures. Fulfil service requests within agreed timelines using established request management processes (e.g., ServiceNow). Collaboration, vendors & documentation Partner with the Network Team on firewalls, switching/routing, and wireless infrastructure support. Manage relationships with hardware, software, and communications vendors. Maintain clear, current technical documentation for infrastructure components. Leadership & ways of working Mentor junior team members and contribute to a collaborative team culture. Support task automation using agreed tooling and scripting aligned with the automation strategy. Provide technical assistance to local staff via the ticketing system. Participate in a 24x7 on‑call rota as required. Required Experience and Skills: Experience: 5+ years supporting complex enterprise ICT environments with multiple stakeholders. Networking knowledge: Hands-on technical capability as many as possible of: Microsoft Windows Server, Active Directory, Entra ID Linux administration Virtualization Technologies (VMware, Nutanix) Containerization Technologies (Docker, Kubernetes) Storage administration (e.g., EMC Unity, EverPure) Scripting: Python, PowerShell, Bash Automation: Ansible, Terraform Source control and CICD: Git, Perforce Education and