MongoDB
TechnicalServicesEngineer
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Technical Services Engineer at MongoDB. Skills: MongoDB ecosystem expertise, Customer problem resolution, Architecture, Performance, Recovery, Security, Running MongoDB at scale, Technical escalations. Advise customers. Solve complex MongoDB problems”
What You'll Achieve.
Gain a deep understanding of MongoDB and its ecosystem (in 3 months); Complete New Hire Training (in 3 months); Comfortable working frontline with customers (in 6 months); Complete the MongoDB Certified DBA Associate exam (in 6 months); Become a technical specialist within MongoDB (in 12 months); Helping peer engineers in advance diagnostics (in 12 months); Handle technical escalations independently (in 12 months)
Industry & Context.
Exceptional problem solving skills; Solve their complex MongoDB problems; Solving their complex issues; Analyzing issues holistically; Ability to think on your feet; Solve problems in real-time
What They're Looking For.
Must Have
Systems engineering experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting, Good understanding of Networking concepts and protocols (DNS, TCP/IP, SSL/TLS, etc. ), Storage engineering experience, including NAS, SAN, SSD, multi-pathing, and caching, Experience building and maintaining complex mission-critical production database systems, Ability to read code, and basic coding/scripting ability in one or more languages: Java, Python, Ruby, C, C++, C#, Javascript, node. js, Go, etc., Broad awareness of customer workloads and use cases, including performance, availability, and scalability, Experience analyzing issues holistically, from the application tier through the database, down to the storage, Genuine desire to help people, Ability to think on your feet, remain calm under pressure, and solve problems in real-time, Desire and ability to rapidly learn a wide variety of new technical skills, Collaboration: willingness and ability to get help from team members when required, and the good judgment to know when to seek help
Nice to Have
Experience managing large scale databases (e.g. RDBMS, NoSQL), Experience with authentication systems such as LDAP, Kerberos, AD, Experience using or managing MongoDB, Experience using distributed version control systems, and in particular git, Experience using any cloud services stack such as AWS, Azure or GCP, Experience with Kubernetes or other orchestration systems using vendor-specific Enterprise operators.
What You'll Do.
Solve complex MongoDB problems
Resolve questions on architecture
Be an expert resource on standard methodologies in running MongoDB at scale
Advocate for customers' needs
Contribute to internal projects
including software development of support tools for performance
Mentoring and ramping new team members
Building knowledge of new product lines within the MongoDB ecosystem
How You'll Work.
Team & Collaboration
Working alongside customers; Working with product management and development teams; Mentoring new team members; Getting help from team members; Helping peer engineers
Full Job Description
MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are experts in the entire MongoDB ecosystem - database server, drivers, cloud and infrastructure. This also includes services such as Atlas (database as a service), or Cloud Manager (which helps customers with automation, backup and monitoring of their MongoDB systems). Our engineers combine their MongoDB expertise with passion, initiative, teamwork and a great sense of humor to achieve exceptional results for our customers. We are looking to speak to candidates who are based in Kuala Lumpur for our hybrid working model. Cool things you’ll do MongoDB is on a mission to change the way people think about databases. Along the way, our customers encounter questions and issues about how our approach to databases works for their use case. In Technical Services, it's our job to help these people. You'll be working alongside our largest customers, solving their complex issues - resolving questions on architecture, performance, recovery, security, and everything in between. You'll be an expert resource on standard methodologies in running MongoDB at scale, whatever that scale may be. You'll be an advocate for customers' needs - working with our product management and development teams on their behalf. And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics. In addition, you will also be responsible for mentoring and ramping new team members and taking initiatives in building knowledge of new product lines within the MongoDB ecosystem. What you need We consider all candidates with an eye for those who are self taught, insatiably curious, and multi-faceted. To be successful in this position, it's important that applicants have demonstrated proficiency in the
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