Everpure
Data storage
TechnicalServicesEngineer
Neural analysis suggests this role is
optimal for Mid candidates.
“Technical Services Engineer at Everpure. Resolve infrastructure impediments. Troubleshoot Kubernetes administration issues”
What You'll Achieve.
Ensure resilience of Everpure Platform; Provide unshakeable data services; Increase team efficiency; Reduce time-to-resolution
Industry & Context.
Troubleshooting; Root cause analysis
In-office presence required
What They're Looking For.
Must Have
3 years enterprise technical support, Kubernetes administration mastery, Deep Linux knowledge, MongoDB querying, PostgreSQL querying, Python scripting, Bash scripting, VPC management, Private cloud management, Physical data center management, API troubleshooting, Cloud infrastructure troubleshooting, Verbal English, Written English
Nice to Have
Spanish, Portuguese
What You'll Do.
Resolve infrastructure impediments
Troubleshoot Kubernetes administration issues
Troubleshoot Linux system internals
Troubleshoot multi-cloud environments
Maintain service availability
Manage database performance
Troubleshoot database performance
Develop automation scripts
Implement automation scripts
Automate log analysis
Automate diagnostic tasks
Lead critical escalations
Provide status updates
How You'll Work.
Team & Collaboration
Global enterprise partners; Management; Customers
Communication Scope
Translate technical jargon; Lead customers
Full Job Description
We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE As a Technical Services Engineer at Everpure, you will be the frontline architect of customer success, resolving mission-critical challenges within our sophisticated Kubernetes and cloud storage ecosystem. You will drive high-visibility resolutions across networking, databases, and infrastructure, ensuring the resilience of the Everpure Platform for our global enterprise partners. By bridging the gap between complex technical hurdles and seamless operations, you directly impact our mission to provide unshakeable data services. WHAT YOU’LL DO Resolve Complex Infrastructure Impediments: Own the end-to-end troubleshooting and resolution of advanced issues involving Kubernetes administration, Linux system internals, and multi-cloud environments (AWS, GCP, IBM Cloud) to maintain 24/7 service availability. Optimize Data Persistence & Security: Manage and troubleshoot database performance for MongoDB and PostgreSQL while securing environments through the deployment and debugging of Single Sign-On (SSO) tools and API integrations. Automate Support Operations: Develop and implement Bash and Python scripts to automate log analysis and repetitive diagnostic tasks, increasing the efficiency of the Technical Services team and reducing time-to-resolution for customers. Manage High-Stakes Stakeholder Communication: Act as the technical lead during critical escalations, providing clear, calm, and concise updates to management and customers to de-escalate high-pressure situations and restore trust. WHAT YOU BRING Experience: A minimum of 3 years of experience in a professional enterprise leve
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