Everpure

Data Storage

TechnicalServicesEngineer

Bangalore, India
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid candidates.

The Brief

“Technical Services Engineer at Everpure. Skills: Kubernetes, Cloud technologies, Customer support. Analyze customer deployments. Troubleshoot customer deployments”

What You'll Achieve.

Highest levels of customer success

Industry & Context.

Data Storage
Problems you'll solve

Resolve customer problems; Triage issues

Eligibility Requirements

Work shifts, On-call rotations

What They're Looking For.

Must Have

Bachelor's Degree in a technical field, 2-4 years of experience in customer-facing, technical support work/SRE, Working knowledge of kubernetes/Openshift, /Tanzu/Vmware container solutions, Working knowledge or experience of AWS, AZURE or other related cloud technologies, Proven ability to resolve customer problems, and escalations, Ability to triage issues, Fluent in English, willing and able to work in an open office, team environment, willing to work shifts and on-call rotations

Nice to Have

CKA is plus, experience in working with one or more devops tools like Ansible, Chef, Puppet, Terraform

What You'll Do.

Analyze customer deployments

Troubleshoot customer deployments

Support customer deployments

Provide technical expertise

Own and track customer issues

Answer and resolve support cases

Work with customers and partners

Communicate proactively and clearly

Participate in pre-sales calls

Help with customer installation

Share and document knowledge

How You'll Work.

Team & Collaboration

Work with engineering team; Work with customers and partners; Work in an open office, team environment

Communication Scope

Clear verbal and written communications skills

Full Job Description

We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse? The answer is data, -- all fast moving, fast growing industries rely on data for a competitive edge in their industries. And the most advanced companies are realizing the full data advantage by partnering with Pure Storage. Pure's vision is to redefine the storage experience and empower innovators by simplifying how people consume and interact with data. . Pure is blazing trails and setting records: • For eight straight years, Gartner has named Pure a leader in the Magic Quadrant • Our customer-first culture and unwavering commitment to innovation have earned us a certified Net Promoter Score in the top 1% of B2B companies globally • Industry analysts and press across these dimensions * And, our 4,000+ employees are emboldened to make Pure a faster, stronger, smarter company as we go. If you, like us, say "bring it on" to exciting challenges that change the world, we have endless opportunities where you can make your mark. Pure Storage Acquired Portworx in October 2020, Creating the Industry's Most Complete Kubernetes Data Services Platform for Cloud Native Applications. This acquisition represents Pure's largest to date and our deeper expansion into the fast-growing market for multi-cloud data services to support Kubernetes and containers. WHAT YOU'LL DO Analyze, troubleshoot, and support large-scale customer deployments in public and private clouds. Providing technical expertise during all phases of the Portworx deployment for key customers. Own and track

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