MongoDB
Database
TechnicalServicesEngineer2ndShift
Neural analysis suggests this role is
optimal for Mid candidates.
“Technical Services Engineer 2nd Shift at MongoDB. Skills: MongoDB, Systems engineering, Networking, Problem solving. Advise customers. Solve complex MongoDB problems”
What You'll Achieve.
Achieve exceptional results for customers; Complete New Hire Training; Comfortable working frontline with customers; Complete MongoDB Certified DBA Associate exam; Technical specialist within MongoDB; Help peer engineers in advance diagnostics; Handle technical escalations independently
Industry & Context.
Exceptional problem solving; Solve complex MongoDB problems; Analyze issues holistically; Think on your feet; Remain calm under pressure; Solve problems in real-time
US Citizen, On US Soil, Second Shift (12pm-9pm PST), Weekend Shift (Wednesday to Sunday), Volunteer for coverage outside normal work days/hours
What They're Looking For.
Must Have
Systems engineering experience, Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, troubleshooting, Networking concepts, protocols, Storage engineering experience, NAS, SAN, SSD, multi-pathing, caching, building and maintaining complex mission-critical production database systems, read code, basic coding/scripting ability, customer workloads, use cases, performance, availability, scalability, analyzing issues holistically, Genuine desire to help people, Ability to think on your feet, remain calm under pressure, solve problems in real-time, Desire and ability to rapidly learn, Collaboration
Nice to Have
Experience managing large scale databases, Experience with authentication systems, Experience using or managing MongoDB, Experience using distributed version control systems, git, Experience using any cloud services stack, Kubernetes, orchestration systems, vendor-specific Enterprise operators
What You'll Do.
Solve complex MongoDB problems
Be an expert resource
Advocate for customers' needs
Contribute to internal projects
Develop support tools
Mentor new team members
Build knowledge of new product lines
How You'll Work.
Team & Collaboration
Work with product management and development teams; Collaborate with team members; Get help from team members; Seek help from team members
Full Job Description
MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are experts in the entire MongoDB ecosystem - database server, drivers, cloud and infrastructure. This also includes services such as Atlas (database as a service), or Cloud Manager (which helps customers with automation, backup and monitoring of their MongoDB systems). Our engineers combine their MongoDB expertise with passion, initiative, teamwork and a great sense of humor to achieve exceptional results for our customers. We are looking to speak to candidates who are based in Hawaii or near one of our West Coast offices for our hybrid or remote working models. The Federal Risk and Authorization Management Program (FedRAMP) is a US government-wide program that provides a standardized approach to security assessment, authorization, and continuous monitoring for cloud products and services. Our FedRAMP program requires that anyone who is accessing customer data or metadata inside the Authorization Boundary be a US Citizen on US Soil. In order for us to triage and assign cases, it is necessary to be able to identify available resources at any given time. For this reason the FedRamp team is composed of three separate shifts: first shift, second shift, and third shift. This posting is for Second Shift, in which your working hours would be 12pm-9pm PST. Weekend Shift: We are looking to speak to candidates who are interested in working out of our West Coast offices under our flexible or remote working models, Monday to Friday for the first 6-9 months depending on ramping speed. Once considered ramped, they will transition to a permanent Wednesday to Sunday work week to provide weekend coverage alongside other peers. Saturdays and Sundays are considered fully online workdays and not an on-call shift. Due to the 24/7 nature of our suppo
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