TechnicalServiceSupportSpecialist

A sustainable, profitable, and enjoyable future for dairy farmers by combining robotics, engineering, and agricultural expertise. That is what we believe in. It all started in 1948 with the dream of two brothers in Maassluis. Since then, we have grown into an innovative leader in automated systems for dairy farmers worldwide. With more than 2,800 specialized professionals, we continuously work on new agricultural revolutions. We still do this from our Campus in Maassluis, the building with the highest achievable sustainability performance in the Netherlands, while operating globally. All with one goal: to make dairy farming attractive for the next generation as well. As a Technical Service Support Engineer within the Manure team, you play a central role in connecting our global service network, product development and daily operations on the farm. You ensure that complex technical challenges are not only solved, but structurally improved across products, processes and regions. You will join a team of specialists responsible for the Manure portfolio, including the Discovery 90 S and SW, the Discovery Collector and the N-Capture solution within Lely Sphere. Together, you contribute to innovative systems that improve animal welfare, farm efficiency and sustainability. Within the team, you take ownership in creating structure, maintaining overview and aligning stakeholders to continuously improve our solutions and the way we support them worldwide. Your main responsibilities: * You coordinate the resolution of complex technical issues, supporting service engineers and regional teams worldwide and ensuring timely and effective follow-up * You analyze recurring issues and translate them into structural improvements, working closely with Product Development and Product Management * You act as a key connector between field, product teams and internal stakeholders, ensuring that insights from farmers and service engineers are captured and prioritized * You drive continuous i