Abbott
Healthcare
TechnicalServiceSpecialist-Poznan/Łódź
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Technical Service Specialist - Poznan/Łódź at Abbott. Skills: Technical service, Customer support. Perform customer site inspections. Design for new installations”
Industry & Context.
Issue resolution
What They're Looking For.
Must Have
2+ years of experience, Bachelor's degree or equivalent experience, Excellent communication skills, Very good command of English, Very good command of Polish, Ability to identify and drive resolution of issues, Technical expert for product line responsibility
Nice to Have
Bachelors / Engineering degree in medical / electrical / mechanical or medical technology
What You'll Do.
Perform customer site inspections
Design for new installations
Provide level two service
Perform complex service interventions
Perform IQOQ procedures
Assist with customer business reviews
Schedule hardware updates
Perform software updates
Document hardware updates
Document software updates
Deliver customer operator trainings
Perform technical coaching
Perform technical training
How You'll Work.
Team & Collaboration
Key stakeholders; Lab staff
Communication Scope
Customer business reviews
Full Job Description
## **JOB DESCRIPTION:** Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. ** _Working at Abbott_** At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to: * Career development with an international company where you can grow the career you dream of. * Competitive salaries, bonus potential and excellent package of benefits. * A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. * A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists. **_The Opportunity_** For our **Abbott Core Diagnostics Division** we are looking for a talented, well-motivated person to join our field support team in Poland as a **Technical Service Specialist - Poznan/Łódź** The Technical Service Specialist is responsible for providing level two support to our customer base – handling installations, complex repairs, longer duration instrument hardware or software upgrades and providing basic training to customers and Abbott Ambassadors. The ideal candidate’s home location should be **Poznan**. **_What You 'll do_****:** * Perform new customers and laboratory site inspections for new contract / tender preparations and design for new installations. * Provide level two service (complex service interventions requiring more than four hours of labor). * Installation of instruments, AbbottLink, and automation. * Perform IQOQ (Installation Qualification Operation Qualification) procedures during and after installation. * Assist with customer business reviews. * Schedule, perform and document hardware and software updates (TSBs) requiring more than 2 hours
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