TechnicalServiceSpecialistCorelab

## **JOB DESCRIPTION:** **About Abbott** Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. **Working at Abbott** At Abbott, You Can Do Work That Matters, Grow, And Learn, Care For Yourself And Family, Be Your True Self And Live a Full Life. You Will Have Access To * Career development with an international company where you can grow the career you dream of. * A company named one of the most admired companies in the world by Fortune. * A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists. Position: **Technical Service Specialist - Málaga** ** _Primary Objective of Position_** * The Technical Service Specialist is responsible for performing planned maintenance activities, hardware and software upgrades (TSBs), installations and deinstallations and also first line support to assigned instruments. **_Major Accountabilities_** * Provide field service support and technical troubleshooting for assigned instruments. * Schedule and perform planned maintenance (PM) activities. * Provide proactive service using Abbott remote diagnostics tools. * Provide ongoing training and coaching to customers. * Perform instrument upgrades and technical service bulletins (TSBs). * Success in this role is measured by customer satisfaction score (NPS). * Act as a trusted partner and technical advisor to customers. * Provides first level assays troubleshooting and implement new assays. * Provide first level support for laboratory middleware (AMS). * Maintain the laboratory workflow optimized making track software (TSM & TWM) adjustments if needed. * Work with customers to ensure the entire Abbott solution is being utilized as expected, maximizing instruments performance and testing capabilities. **_Education_** * Bachelors degree or equ