TechnicalServiceSpecialist

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. # **A Day in the Life** The Service & Repair department is a growing organization across EMEA and is part of the Customer Care & Supply Chain organization of Medtronic. Your focus will be providing the highest levels of field service and customer support across a wide range of products including Ear Nose Throat Surgical Robotics, Acute Care and Monitoring, Cranial Spine Technologies and Surgical Innovations to customers. This is a great opportunity to develop and drive customer loyalty and experience for Service and Repair whilst developing revenue and commercial opportunities. The successful candidate will have a key role in implementing the strategy for Service and Repair, with the goal of establishing us as an uncontested market leader as a service provider across all sectors. To strengthen this team, we are looking for a Field Service Engineer to support customers in the Southwest of England, with occasional travel nationally. **Responsibilities may include the following and other duties may be assigned:** * Proactively engage customers within your territory * Repair and schedule preventive maintenance visits whilst supporting the growth of service revenue through contract sales and renewals * Achieve service performance metrics in a way that enhances our reputation in the market; this will include Net Promoter Score as the single metric of customer loyalty. * Drive to achieve Service & Repair revenue growth, identifying and following up on revenue opportunities with your customers * Identify and address all key decision makers with respect to service & repair including Clinical engineering and Electro-Bio Medical Engineering department heads (EBME), building strong and lasting relationships with both the business and custo