Abbott
in vitro diagnostics
TechnicalServiceSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Technical Service Specialist at Abbott. Skills: handling installations and deinstallations, repairs, instrument hardware or software upgrades, providing basic training to customers, planned maintenance (PM) activities, laboratory site inspections, installation of instruments, deinstallations, IQOQ (Installation Qualification Operation Qualification) procedures, customer business reviews, hardware and software updates (TSBs), customer operator introductory trainings, technical coaching and traini”
Industry & Context.
Ability to identify and drive resolution of issues
Travel: Yes, 75 % of the Time, Driving a personal auto or company car or truck, or a powered piece of material handling equipment
What They're Looking For.
Must Have
Bachelor's degree or equivalent experience required, Proven track record in a similar position, supported by management and customer references, Successful engagement with customers, specifically key stakeholders, and lab staff, Excellent product and industry knowledge, Excellent experience and process skills of the business functions service delivery, Excellent communication skills, Ability to identify and drive resolution of issues, Technical expert for product line responsibility, Coaching and training skills, Excellent experience in use of analytical tools and software
Nice to Have
Bachelors / Engineering degree in medical / electrical / mechanical or medical technology is preferred
What You'll Do.
handling installations and deinstallations
instrument hardware or software upgrades
providing basic training to customers and Abbott Ambassadors
Schedule and perform planned maintenance (PM) activities
Perform new customers and laboratory site inspections for new contract / tender preparations and design for new installations
Conduct / assist with installation of instruments
and automation and deinstallations
Perform IQOQ (Installation Qualification Operation Qualification) procedures during and after installation
Assist with customer business reviews
perform and document hardware and software updates (TSBs)
Deliver basic customer operator introductory trainings post install or post hardware or software upgrade
Perform basic technical coaching and training to other Technical Service Specialists
How You'll Work.
Team & Collaboration
Successful engagement with customers, specifically key stakeholders, and lab staff; technical coaching and training to other Technical Service Specialists
Communication Scope
Excellent communication skills
Full Job Description
## **JOB DESCRIPTION:** **About Abbott** Diagnostic testing is a compass, providing information that helps in the prevention, diagnosis, and treatment of a range of health conditions. Abbott’s life-changing tests and diagnostic tools give you accurate, timely information to better manage your health. We’re empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott’s diagnostics instruments, providing lab results for millions of people. Abbott is a global leader in in vitro diagnostics and offers a broad range of innovative instrument systems and tests for hospitals, reference labs, blood banks and clinics. Our products offer automation, convenience, cost-effectiveness, and flexibility. Abbott has helped transform the practice of medical diagnosis from an art to a science, helping to create the diagnostics industry through the company's commitment to improving patient care and lowering overall costs. Our technical service team is currently recruiting for a **Technical Service Specialist** to support Birmingham and the surrounding areas. **WHAT YOU’LL DO** The Technical Service Specialist is responsible for providing support to our customer base, you will be responsible for handling installations and deinstallations, repairs, instrument hardware or software upgrades and providing basic training to customers and Abbott Ambassadors. * Schedule and perform planned maintenance (PM) activities * Perform new customers and laboratory site inspections for new contract / tender preparations and design for new installations * Conduct / assist with installation of instruments, AbbottLink, and automation and deinstallations * Perform IQOQ (Installation Qualification Operation Qualification) procedures during and after installation * Assist with customer business reviews * Schedule, perform and document hardware and software updates (TSBs) * Deliver basi
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