Grantek

Manufacturing

TechnicalServiceandSupportSpecialist

CA$80–95k Burlington, Ontario, Canada FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for mid candidates.

The Brief

“Technical Service and Support Specialist at Grantek. Skills: Automation systems, Information systems, Technical support. Provide technical support. Provide maintenance services”

Industry & Context.

Manufacturing
Problems you'll solve

Troubleshooting; Investigate issues; Provide solutions

Eligibility Requirements

Travel up to 50%, Willingness to travel, Flexible with shifts

What They're Looking For.

Must Have

3 - 5 years experience, EET diploma/degree, Mechatronics diploma/degree, Associates degree in Computer Science, Associates degree in Information Technology, Valid Driver’s License, Full-time access to vehicle, Willingness to travel 50%, Flexible with shift nights and days

Nice to Have

Working towards EET diploma/degree, Working towards Mechatronics diploma/degree, Working towards Associates degree in Computer Science, Working towards Associates degree in Information Technology

What You'll Do.

Provide technical support

Provide maintenance services

Respond to customer inquiries

Assume ownership of service

Follow-up on support items

Close out support items

Prepare service documentation

Maintain service documentation

Engage with internal personnel

Train customer personnel

Investigate technical issues

Reproduce technical issues

Provide technical solutions

Identify process improvement opportunities

How You'll Work.

Team & Collaboration

Internal Engineering personnel

Communication Scope

Verbal communication; Written communication

Full Job Description

From concept to design to execution, be part of the team that gets everyday products to people. Do you want to have an impact on creating products from today’s top brands? Does having a company care about your career today and into the future motivate you? Does an environment where your opinions matter excite you? Are you a natural born tinkerer? If so, you have found your next calling!! Grantek is a recognized leading provider of integrated automation, smart manufacturing and industrial information solutions in the global marketplace. Our clients are some of the worlds most respected Fortune 100 companies and recognized consumer brands: Tassimo, Brita, MillerCoors, Coca-Cola, Kraft-Heinz, to name a few We offer an atmosphere where you can express your creative ideas and talents by working on a variety of projects and technologies. Using today’s leading edge technology, you will partner with clients to solve their most complex manufacturing and industrial information problems. We offer a competitive and comprehensive compensation package, retirement plan, company paid benefits, flexible work hours, and an education/career development program. The salary range for this position is $80,000 - $95,000 per year, complemented by benefits, bonuses and additional extra hours payments. For more information on what Grantek offers, visit: We are committed to providing a positive and healthy corporate culture, one that empowers employees, promotes knowledge-sharing, and encourages strong friendships and social connections amongst all team members. We are a team of dedicated Engineers and Designers with an average of 7 years’ tenure at Grantek. The vast majority of our employees have started off their careers at Grantek and have grown into successful senior team members who are integral to our client's manufacturing processes. As a key member of Grantek’s Technical Service & Support team you will be responsible for our customers technical support and maintenance of automation an

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