Syneos Health
Life Sciences
TechnicalServiceAnalyst
“Technical Service Analyst at Syneos Health. Skills: IT support, Troubleshooting, Customer service. Provide 1st and 2nd line IT support. Support end-user devices”
Industry & Context.
Problem-solving skills; Analytical skills; Methodical troubleshooting approach
What They're Looking For.
Must Have
Site technical support role, Customer service orientation, Patience, Genuine desire to help people, Microsoft Windows 11, Mac OS, Microsoft 365 suite, Problem-solving skills, Analytical skills, Methodical troubleshooting approach, Excellent verbal and written communication skills in English, Explain technical concepts clearly to non-technical users, Ticketing system experience
Nice to Have
ServiceNow familiarity
What You'll Do.
Provide 1st and 2nd line IT support
Support end-user devices
Troubleshoot workstations
Troubleshoot mobile devices
Troubleshoot Windows/MacOS
Troubleshoot Office 365
Troubleshoot SharePoint
Troubleshoot One Drive
Perform network troubleshooting
Troubleshoot endpoint security
Manage file and print services
Troubleshoot videoconferencing
Support collaborative tools
How You'll Work.
Team & Collaboration
Work within a global IT support team; Provide support to busy deadline-driven users; Escalate problems
Communication Scope
Excellent verbal and written communication skills; Explain technical concepts clearly to non-technical users
Applying for this Technical Service Analyst role?
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