Plasmidsaurus
biotech
Technical(Scientific)SupportSpecialist-EastCoast
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Technical (Scientific) Support Specialist - East Coast at Plasmidsaurus. Skills: Technical Support, Sequencing Services, Customer Interaction. Respond to customer inquiries. Provide expert technical support”
What You'll Achieve.
ensure rapid and precise inquiry resolution; ensure high-quality results; improve workflows; prevent recurring problems; enhance the overall user experience
Industry & Context.
critical thinking; problem-solving skills; analytical capabilities; solutions-oriented mindset; systems thinking approach
weekend coverage
What They're Looking For.
Must Have
Bachelor’s degree Biology, Genetics, Molecular Biology, or a related field, Experience in DNA sequencing, genomics, or molecular biology techniques, Some experience interacting with customers or users, ideally fielding high volume requests as the first point of contact, critical thinking and problem-solving skills, excellent analytical capabilities, An ability to prioritize tasks and communication efficiently, written and verbal communication and customer service skills, A proactive, solutions-oriented mindset, ability to work both independently and collaboratively in a fast-paced startup environment
Nice to Have
Familiarity with bioinformatics tools and NGS data analysis, A systems thinking approach, Contributed to the development of training documentation, Direct startup experience in Biotech, Medtech, or Healthtech, Experience with ticketing services like Service Hub, Zendesk, or Service Cloud
What You'll Do.
Respond to customer inquiries
Provide expert technical support
Utilize internal systems
Monitor sequencing process outputs
Identify and escalate complex issues
Maintain accurate records
Provide feedback to improve workflows
How You'll Work.
Team & Collaboration
collaborating directly with our laboratory technicians, bioinformatics specialists, and software teams; work both independently and collaboratively
Communication Scope
written and verbal communication; customer service skills
Full Job Description
About Plasmidsaurus Plasmidsaurus is on a mission to accelerate new cures and promote a healthier planet by unlocking a new level of productivity for scientists. Our sequencing services are used daily by thousands of innovators, including Nobel laureates, Fortune 100 pharma, and over 70,000 scientists. We began by revolutionizing plasmid sequencing, making it exponentially cheaper and faster, with innovative sequencing technologies and a global network of laboratories that turn samples into answers in hours, not weeks. Now we are expanding that same disruptive model across all of genomics. With the launch of our new RNA-seq service, we are taking a bold step toward our vision to sequence everything, providing scientists everywhere with faster, simpler, and more affordable access to the data that powers discovery. Every team member at Plasmidsaurus plays a crucial role in driving the future of biotech research. Together, we are building the world’s most efficient sequencing engine that operates overnight, scales globally, and helps scientists make breakthroughs faster than ever before. About the role Plasmidsaurus’ Technical Support Specialists serve as the first point of contact for our customers, delivering fast, consistent, and empathetic Tier 1-2 technical support to scientists in academic and research labs, and at biotech and pharmaceutical companies of all sizes. This position is a great fit for those with a background in biomedical sciences who are passionate about helping researchers succeed and thrive at solving problems. You will play a critical role in supporting our customers, and will help with any challenges, from troubleshooting technical issues, and monitoring sequencing processes to maintaining the highest quality and record keeping standards. In this role, you can except to: - Respond to customer inquiries via email and phone in a timely and professional manner balancing urgency and quality in your responses. - Provide expert technical support for o
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