TechnicalReleaseManager

ABOUT HAULER HERO Hauler Hero builds the operating system for residential and commercial waste haulers, including dispatch, routing, billing, payments, customer management, and the driver app that ties field operations together. Our customers are private haulers, municipal operators, dispatchers, drivers, billing teams, customer service teams, and owners who are running real-world operations every day. They are not buying software for software’s sake. They need tools that make routes cleaner, billing more accurate, drivers more informed, and customers easier to serve. We are a fast-moving, founder-led vertical SaaS company. We ship quickly, work closely with customers, and solve problems in an industry where the details matter. Our product has grown quickly, and our documentation, release communication, internal runbooks, and release readiness process need to catch up to the pace of the business. That is where this role comes in. ABOUT THE ROLE We are looking for a Technical Release Manager to own the documentation, release communication, and customer-readiness process for what Hauler Hero ships. This is not a DevOps or deployment management role. Documentation is the core craft. Release coordination is the operating layer around it. You will own the help center, release notes, internal runbooks, and the communication rhythm that helps move work from “the product is built” to “customers know it exists, support knows how it works, and we know whether it landed.” WHAT YOU’LL OWN CUSTOMER-FACING DOCUMENTATION You will own the Hauler Hero help center. That includes how-to guides, feature documentation, FAQs, troubleshooting flows, and plain-language explanations for users who are often operating under real-world pressure. Our users may be dispatching routes, answering customer calls, managing billing issues, supporting drivers, or running municipal service operations. The documentation needs to be clear, accurate, practical, and written for people who do not have time t