TECHNICALRELATIONSHIPMANAGER

# **About the Role:** **Grade Level (for internal use):** 09 **The Team:** The Technical Relationship Management team is responsible for proactively working with Strategic Accounts globally, with the prime goal of being a single point of contact for all technical questions and/or firm-wide issues and interactions at the Account - for S&P Global stakeholders as well as Client stakeholders. **Responsibilities and Impact:** * Manage a portfolio of Strategic Accounts, serving as the dedicated Technical Relationship Manager for all Capital IQ Solutions technical initiatives and escalations, _taking accountability for individual and team targets in a globally visible role_. * Collaborate effectively with Account Directors and Relationship Managers, leveraging S&P Global's expert resources (Product Management, Enterprise, Product Dev, Tech Support) to _swiftly resolve varied and non-routine technical issues and implement strategic initiatives_. * Deliver exceptional "White Glove" service to Strategic Accounts, actively supporting user and usage growth to ensure that technology challenges do not negatively impact account renewals. * Conduct regular, comprehensive Technical Account reviews and proactively liaise with enterprise-level IT and Market Data contacts to identify and address service gaps, _providing guidance and clarification to support quality work_. * Lead the deployment of new platforms and updated Excel plugin versions, taking ownership with client IT and Market Data contacts to ensure seamless product packaging and trouble-free adoption. * All employees are required to work from the office a minimum of 2 days per week. **What We’re Looking For:** Basic Required Qualifications: * An S&P Global employee at this level would typically have _3 + years of experience_ in client service, service desk, technical project management, or a technical setting. * Demonstrated proficiency in technology within a corporate environment, including computer applications and Window