Front
Sales & Success
TechnicalProjectManager/ImplementationManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Technical Project Manager / Implementation Manager at Front. Skills: Technical Project Management, Implementation, Customer Success, SaaS, Project Management, Consultative Skills, Change Management, Technical Fluency. Oversee implementation engagements as the Front product SME with customers throughout the customer journey including net-new customer onboardings, expansion teams, and workflow optimization engagements. Develop project plans with timelines to ensure the successful execution of cust”
What You'll Achieve.
help customers successfully implement Front across a range of engagements; help teams reach value quickly; deliver high-quality implementation outcomes; ensure the successful execution of customer implementation engagements; achieve project milestones and goals; ensure success and value; minimizing disruption; improve implementation quality, efficiency, and customer enablement.
Industry & Context.
problem-solving skills; ability to navigate ambiguity; resolve issues that arise during implementation, working closely with internal teams and clients to find effective solutions; solve complex customer problems
What They're Looking For.
Must Have
2+ years of experience in implementation, onboarding, professional services, technical project management, customer success, or a similar customer-facing SaaS role., Experience owning customer-facing projects from kickoff through launch or adoption., project management skills, including the ability to manage timelines, risks, stakeholders, and multiple concurrent projects., consultative skills, with the ability to understand customer processes and recommend practical workflow improvements., Excellent verbal and written communication skills in English and French, with the ability to explain complex concepts clearly to different audiences., Comfort leading customer meetings, trainings, workshops, and stakeholder updates., Experience driving change management and helping customers adopt new tools, workflows, or processes., Practical technical fluency, including comfort discussing concepts like integrations, permissions, data flows, automations, migrations, APIs, and webhooks., problem-solving skills and the ability to navigate ambiguity., Ability to collaborate effectively with internal teams while independently owning customer implementation outcomes., Curiosity and excitement about helping customers adopt more scalable, automated, and AI-enabled ways of working.
Nice to Have
You turn messy, real-world operations into clear, scalable workflows., You own outcomes and keep projects moving with proactive, crisp execution., You earn trust quickly and guide customers with confident recommendations., You balance urgency with empathy to drive change and adoption., You are technically curious and learn new capabilities fast., You care about lasting value, not just a go-live., You enjoy improving how work gets done and making it repeatable., You are excited to help teams transform how they operate with Front.
What You'll Do.
Oversee implementation engagements as the Front product SME with customers throughout the customer journey including net-new customer onboardings
and workflow optimization engagements
Develop project plans with timelines to ensure the successful execution of customer implementation engagements and lead customer project teams through guidance and support with clear direction to achieve project milestones and goals
Facilitate regular project updates to both internal and external stakeholders to mitigate risk
and resolve issues that arise during implementation
working closely with internal teams and clients to find effective solutions
Lead change management efforts by identifying potential areas of resistance and developing strategies to promote smooth transitions for clients and end-users
Train and educate customers on the effective use of the prescribed workflow throughout the customer journey through delivering engaging training sessions
workshops and documentation as needed to ensure success and value
Lead cut-over and migration experiences
overseeing the transition from legacy systems to Front while minimizing disruption
Support customers in adopting Front’s AI-powered capabilities where they create clear value
and use AI thoughtfully in your own work to improve implementation quality
and customer enablement.
Collaborate with cross-functional teams
and customer support to define project scope
Infuse customer voice and insights to influence product team and roadmap
and contribute to process and operational improvements of the broader Success Services team
How You'll Work.
Team & Collaboration
Collaborate with cross-functional teams, including sales, product development, and customer support to define project scope, objectives, and deliverables; Facilitate regular project updates to both internal and external stakeholders; Ability to collaborate effectively with internal teams while independently owning customer implementation outcomes.
Communication Scope
Excellent verbal and written communication skills in English and French; ability to explain complex concepts clearly to different audiences; Facilitate regular project updates to both internal and external stakeholders
Process & Methodology
project management skills, ability to manage timelines, risks, stakeholders, and multiple concurrent projects, Develop project plans with timelines, achieve project milestones and goals, mitigate risk, resolve issues
Full Job Description
Front is the customer operations platform built for B2B complexity, keeping every team, tool, and customer conversation in sync so companies can scale without losing connection. Others handle simple interactions. Front handles the coordination and context behind complex B2B customer relationships. Over 9,000 companies, including Uber Freight, Navan, and Stripe, rely on Front because it's the only one that can run the operational layer that makes customer-facing work actually succeed. Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Built In's 100 Best Midsize Places to Work in SF 2025 https://builtin.com/awards/san-francisco/2025/best-midsize-places-to-work?utm_campaign=bptw-2025&utm_content=article&utm_medium=website&utm_source=editorial, Top Places to Work by USA Today 2025 https://topworkplaces.com/company/front/, Y Combinator's list of Top Companies in 2023 https://www.ycombinator.com/topcompanies, #4 on Fortune’s Best Workplaces in the Bay Area™ https://www.greatplacetowork.com/best-workplaces/bay-area/2022?category=small-and-medium ,Inc. Magazine's 2022 Best Workplaces list https://www.inc.com/best-workplaces/2022, and Forbes Best Startup Employers 2022 List https://www.forbes.com/lists/americas-best-startup-employers/?sh=661411d52ad7. We’re looking for a Technical Project Manager / Implementation Manager to join our Success Services team in Paris or Dublin. In this role, you will help customers successfully implement Front across a range of engagements, including net-new onboarding, post-sale implementation, expansion projects, workflow optimization, and adoption of new Front capabilities. You will act as the customer’s primary implementation partner, helping them translate their current business processes into effective Front work
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