Sutherland
Tech / AI / Software
TechnicalProjectManager
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“Technical Project Manager at Sutherland. Skills: infrastructure project management skills, client launch experience, technical-based project management experience. Oversee multiple project activities associated with the onboarding of major clients, and migrating existing clients to new products and services. Oversee all communications throughout each project”
What You'll Achieve.
Ensure there are zero client escalations; drive quality results and deliverables; Ensure all required deliverables are of high quality and completed to support hand off to Operations and stored appropriately on SharePoint
Industry & Context.
Risk & Issue Management: Identify, assess, and mitigate project risks, resolving obstacles as they arise.
MUST be able to work within US Eastern time hours, typically between 8AM to 5PM, though actual hours will depend on project, program, or business needs, Working outside normal hours may be required as project needs dictate
What They're Looking For.
Must Have
Bachelor's degree, 5-10 years of technical-based project management experience – specifically performing client launch type work within a BPO environment/industry, Fluent in English, both written and spoken
Nice to Have
Master's degree, PMI membership and PMP Certification
What You'll Do.
Oversee multiple project activities associated with the onboarding of major clients
and migrating existing clients to new products and services
Oversee all communications throughout each project
and Development resources to complete voice
and data-based requirements
Risk & Issue Management: Identify
and mitigate project risks
resolving obstacles as they arise.
Document and execute upon specific requirements associated with new product
program/LOB manage major change requests
Develop and test operational contingency plans for new and existing programs
Assist the business development team in growing existing accounts and in closing critical business items such as statements of work and master service agreements
Ensure there are zero client escalations
Be able to establish cadence for regular meetings to meet required due dates and to maintain collaboration and coordination across project team members supported by preparing and issuing Meeting minutes in a timely manner
develop and assemble presentations as needed
Perform internet-related client and industry research
Support and manage projects on behalf of IT
Partner closely with project team members to drive quality results and deliverables
Ensure all required deliverables are of high quality and completed to support hand off to Operations and stored appropriately on SharePoint
Identify tasks and request resources from functions to be assigned to project team
then work in matrix management to ensure completed work is of high quality and within project deadlines.
How You'll Work.
Team & Collaboration
Partner closely with project team members to drive quality results and deliverables; work in matrix management to ensure completed work is of high quality and within project deadlines; Partner with other Project Managers on migrating our clients to new solutions
Communication Scope
Excellent client-facing and interpersonal skills; Oversee all communications throughout each project; establish cadence for regular meetings; maintain collaboration and coordination
Process & Methodology
technical-based project management experience, infrastructure project management skills, Project Management, Risk & Issue Management, change requests, operational contingency plans, matrix management
Full Job Description
Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 30 years, we have been entrusted with caring for our clients’ customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive and frictionless. As an early pioneer in robotic automation, we added to our core through steady investment and acquiring key capabilities. Our design capabilities marry human insight, design-thinking, and process engineering. To make these designs come to life as envisioned by our designers, we employ the latest in robotic automation, conversational AI techniques with a range of AI-ML enhanced products and cloud-based platforms. We believe that the best relationships come from trust and value. In addition to delivering exceptionally engineered experiences, we help our clients improve their productivity, reduce costs, enhance customer loyalty, build additional revenues, reduce time-to-market and efficiently enter new markets. We also stand by our results. Sixty-one percent of our business is outcome based, ensuring our success is clearly tied to our clients’ success. We think that is pretty simple for our clients to understand, and it adds to trust and transparency. Today, over 60 percent of our revenues come from clients with us for more than 11 years. Forty percent of our revenues come from Fortune-50, and 56 percent from Fortune-500 clients. Though we have a rich history, our sights are, and always have been, anchored deeply in the future. We are optimistic about the benefits industry and society will see as human–machine collaboration continues to enhance what people can do. Our offerings deliver on this whether they are Sutherland Anywhere, enabling a secure remote work environment or Sutherland Connect, delivering data-rich, omni-channel services. Our deep product and platform expertise is trai
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