Smarsh
Customer Support
TechnicalProjectManager
Neural analysis suggests this role is
optimal for Senior candidates.
“Technical Project Manager at Smarsh. Skills: project management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. Planning and implementation of multiple Support and Managed Services projects. Agree and manage project scope, achieve project goals and meet project deliverables”
Industry & Context.
Leads technical problem-solving and resolving any obstacles to project progress; Work on complex problems/projects, where analysis of situations or data requires an in-depth evaluation of multiple factors; Apply advanced subject matter knowledge to complex business and technical issues, frequently contributing to the development of new ideas, process improvements and establishing policies
What They're Looking For.
Must Have
Proven track record of project management in a highly technical environment, Proven track record of successfully achieving objectives, managing complex solutions and delivering quality results, Seven to ten years working in a technical capacity in an IT environment, Experience working in a technical, professional services project environment, Experience working with both internal and external stakeholders, Concurrent project management of multiple technology projects, Manage multiple projects to ensure they meet all scope, time, budget and quality expectations, through effective planning, control and management, Provide effective and timely written and oral communication of project status, risks and issues – both internally and to Smarsh’s Customers, Collaborate with other technical and account teams throughout Smarsh globally to deliver quality solutions to our Customers, Work on complex problems/projects, where analysis of situations or data requires an in-depth evaluation of multiple factors, Exercise significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives, Apply advanced subject matter knowledge to complex business and technical issues, frequently contributing to the development of new ideas, process improvements and establishing policies
Nice to Have
Advanced University degree advantageous, SaaS preferred, messaging or archiving is advantageous, Project Management accreditation and proven familiarity with PMP, PRINCE2, Agile, ITIL etc. is advantageous
What You'll Do.
Planning and implementation of multiple Support and Managed Services projects
Agree and manage project scope
achieve project goals and meet project deliverables
Develop high-level and detailed project plans
Define project tasks and resource requirements
Plan and schedule project timelines
Implement project plans successfully
Assemble and coordinate project staff
Monitor and control project deliverables
Identify and manage risks
Co-ordinate and drive escalations
Leads technical problem-solving and resolving any obstacles to project progress
Effectively communicate and report on project status to PMO & Stakeholders
Manage project timelines and both fiscal and resourcing budgets
Track project deliverables using appropriate tools
How You'll Work.
Team & Collaboration
Assemble and coordinate project staff; Collaborate with other technical and account teams throughout Smarsh globally to deliver quality solutions to our Customers
Communication Scope
Effectively communicate and report on project status to PMO & Stakeholders; Provide effective and timely written and oral communication of project status, risks and issues – both internally and to Smarsh’s Customers
Process & Methodology
Planning and implementation of multiple Support and Managed Services projects, Agree and manage project scope, achieve project goals and meet project deliverables, Develop high-level and detailed project plans, Define project tasks and resource requirements, Plan and schedule project timelines, Implement project plans successfully, Assemble and coordinate project staff, Monitor and control project deliverables, Identify and manage risks, Co-ordinate and drive escalations, Manage project timelines and both fiscal and resourcing budgets, Track project deliverables using appropriate tools, Manage multiple projects to ensure they meet all scope, time, budget and quality expectations, through effective planning, control and management
Full Job Description
## Description Who are we? Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008. Summary The Technical Project Manager will successfully deliver a variety of operational Support and Managed Services projects to both internal and external customers of Smarsh’s compliance archiving products. This role bridges different time zones and a geographically dispersed, international team. ## How will you contribute? Planning and implementation of multiple Support and Managed Services projects. Agree and manage project scope, achieve project goals and meet project deliverables. Develop high-level and detailed project plans. Define project tasks and resource requirements. Plan and schedule project timelines. Implement project plans successfully. Assemble and coordinate project staff. Monitor and control project deliverables. Identify and manage risks. Co-ordinate and drive escalations. Leads technical problem-solving and resolving any obstacles to project progress. Effectively communicate and report on project status to PMO & Stakeholders. Manage project timelines and both fiscal and resourcing budgets. Track project deliverables using appropriate tools. ## What will you bring? First Level University degree. Advanced University degree advantageous. Proven track record of project management in a highly technical environment. Proven track record of successfully achieving objectives, managing complex solutions and delivering quality
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