TechnicalProjectManager

About Keyfactor Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital trust at scale — and then maintain it. With decades of cybersecurity experience, Keyfactor is trusted by more than 1,500 companies across the globe. We are proud to continually earn recognition as a Best Place to Work, and we achieve that through our amazing people who cultivate our culture as we grow. We hope you will trust your future with Keyfactor! Title: Technical Project Manager Location: United States; Remote, EST Experience: Mid-Level Job Function: Professional Services Employment Type: Full-Time Industry: Computer and Network Security About the position The Project Manager is accountable for leading mid-level to moderate complexity professional services engagements at Keyfactor, ensuring high customer satisfaction with both solutions and services provided. Applicants must be legally authorized to work in the United States. RESPONSIBILITIES • Defines, monitors, and adjusts project scope and timelines as necessary. • Schedules, coordinates, and leads meetings and working sessions for team members and customers. • Conducts customer meetings via video and voice calls, promoting active participation. • Acts as an escalation point for project issues and initiates resolution. • Ensures the company meets legal obligations through contract interpretation. • Leads daily customer-facing interactions via Teams/Zoom calls and emails. • Advances projects by collaborating with clients and internal resources. • Efficiently utilizes Delivery teams and their skill sets to prioritize and manage projects. • Uses Keyfactor’s conversation flow and technical terminology for clear, concise communication. • Leads the development of processes and procedures to create scalable standards. • Assists in determining and tracking team KPIs. • Acts and speaks on behalf of the company, making auto