Hireframe
Tech / AI / Software
TechnicalProjectEngineer
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Technical Project Engineer at Hireframe. Skills: End-to-end implementation of customer communication platforms (CCaaS and UCaaS), Full-cycle onboarding projects, Configure and deploy communication systems, Support technical integrations, Seamless go-live experience for clients, Bridging technical execution with client-facing communication, Managing client-facing technical deployments. Lead full-cycle implementation projects (typically 30–90 days) from kickoff through go-live and hypercare. Own a”
Industry & Context.
problem-solving and systems-thinking mindset; Comfortable troubleshooting technical issues during live implementations; Identify implementation risks, troubleshoot deployment issues, and recommend solutions in real time
What They're Looking For.
Must Have
Experience with CCaaS and/or UCaaS platforms (e. g. , Zoom, Genesys, Five9, Dialpad, or similar), understanding of system configuration, telephony setup, and call flow design, Experience with integrations, APIs, and technical implementation workflows, Background in SaaS onboarding, technical consulting, or implementation engineering, problem-solving and systems-thinking mindset, Ability to manage complex implementation timelines and multiple stakeholders, Highly organized with attention to detail, Comfortable troubleshooting technical issues during live implementations, English communication skills (fluent required), Confident leading client-facing calls, workshops, and training sessions, Customer-focused, empathetic, and solution-oriented approach, Ability to work independently in a remote, cross-functional environment, documentation skills and ability to translate technical work into clear processes
Nice to Have
Experience designing or managing backend workflows for operational processes., Familiarity with automation testing and data extraction from PDFs or other structured documents., Experience working in startup or remote operations environments., Exposure to HIPAA-compliant processes or healthcare operational workflows.
What You'll Do.
Lead full-cycle implementation projects (typically 30–90 days) from kickoff through go-live and hypercare
Own and manage 1–2 concurrent client implementations depending on workload
Conduct project scoping
requirements gathering
and solution design with clients
Configure and deploy CCaaS and UCaaS platforms such as Zoom
Manage technical setup including number porting
routing configuration
Support integration and configuration of APIs and connected systems where applicable
Facilitate client onboarding sessions
and implementation workshops
Serve as the primary point of contact for clients throughout the implementation lifecycle
Ensure smooth transition to vendor support or operations teams after go-live
Create and maintain implementation documentation
and technical playbooks
Identify implementation risks
troubleshoot deployment issues
and recommend solutions in real time
How You'll Work.
Team & Collaboration
Coordinate with internal teams including IT, project managers, and support teams to ensure delivery success
Communication Scope
English communication skills (fluent required); Confident leading client-facing calls, workshops, and training sessions; Customer-focused, empathetic, and solution-oriented approach; Ability to translate technical work into clear processes
Process & Methodology
Manage full-cycle onboarding projects, Manage technical integrations, Manage complex implementation timelines and multiple stakeholders, Project scoping, Requirements gathering, Solution design
Full Job Description
We are looking for a highly skilled Technical Project Engineer to lead end-to-end implementation of customer communication platforms (CCaaS and UCaaS). In this role, you will manage full-cycle onboarding projects, configure and deploy communication systems, support technical integrations, and ensure a seamless go-live experience for clients. You will act as the primary implementation owner, bridging technical execution with strong client-facing communication and project delivery discipline. If you enjoy solving implementation challenges, working with communication platforms, and managing client-facing technical deployments from start to finish, this role is for you. **Duties and Responsibilities** * Lead full-cycle implementation projects (typically 30–90 days) from kickoff through go-live and hypercare * Own and manage 1–2 concurrent client implementations depending on workload * Conduct project scoping, requirements gathering, and solution design with clients * Configure and deploy CCaaS and UCaaS platforms such as Zoom, Five9, Genesys, Dialpad, or similar systems * Manage technical setup including number porting, routing configuration, system provisioning, and UAT testing * Support integration and configuration of APIs and connected systems where applicable * Facilitate client onboarding sessions, training, and implementation workshops * Serve as the primary point of contact for clients throughout the implementation lifecycle * Coordinate with internal teams including IT, project managers, and support teams to ensure delivery success * Ensure smooth transition to vendor support or operations teams after go-live * Create and maintain implementation documentation, onboarding guides, and technical playbooks * Identify implementation risks, troubleshoot deployment issues, and recommend solutions in real time **Requirements** Technical Expertise * Experience with CCaaS and/or UCaaS platforms (e.g., Zoom, Genesys, Five9, Dialpad, or similar) * Strong understanding of s
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