TechnicalProgramManager,TestingandUserExperience

We are seeking a Technical Program Manager to lead robot quality assurance and software user experience, serving as a critical bridge between engineering, product, and the people who will ultimately use our robots. In this role, you will be responsible for validating new features, surfacing regressions, and ensuring our robots are consistently providing the best user experience across a wide range of capabilities through rigorous testing, user studies and demonstrations. You will operate at the intersection of robotics, QA, and customer engagement—running structured test protocols, conducting live demonstrations, supporting user studies, and feeding firsthand observations back into the development cycle. Your work will directly shape how we ship new capabilities, how reliably they perform, and how compelling they are to customers and partners. This role requires both strong technical fluency and outstanding interpersonal presence. The ideal candidate is comfortable debugging a robot one hour and presenting to a group of test users the next, cultivating a sharp eye for performant robot behavior, and building the evaluation rigor that turns subjective judgment into consistent, actionable signal. Key job responsibilities - Own and execute the robot software QA program, running structured tests across mapping and navigation, autonomy, teleoperation, conversational interfaces, and other services to validate new features and catch regressions - Develop, maintain, and expand our test suite in lockstep with developers, ensuring new features ship with appropriate coverage and that human-performed tests are evaluated with consistency and rigor - Lead customer- and partner-facing studies to validate the demonstrations of our robot, operating independently and representing the product, company vision, and value proposition in a professional, personable, and accurate manner - Support and help run user studies, capturing structured observations of how people interact with the rob