Acorns
Fintech
TechnicalProgramManager,Payments&Billing
Neural analysis suggests this role is
optimal for Senior candidates.
“Technical Program Manager, Payments & Billing at Acorns. Skills: Payments, Billing, Account Linking, Technical Program Management. Define and execute payments and billing roadmap. Ensure funding sources and account linking scale”
What You'll Achieve.
highest quality customer experience; robust financial posture; scaling our systems for global use; optimize these for conversion and security; seamless payment platform
Industry & Context.
identifying improvements; prevent blind spots and future issues; prevent future billing concerns; optimizing the customer experience
E-Verify
What They're Looking For.
Must Have
5+ years of Technical Program Management experience in Fintech, foundational knowledge of the mechanics of apple pay, google pay, credit/debit cards, prepaid cards, nuances of working with payment processors, point of sale systems, and banking institutions, An understanding of APIs, SQL, the mechanics of payment processing and account linking, Deep understanding of account connectivity, optimize these for conversion and security, A mindset that prioritizes both the Acorns customer and our internal operations team, build a seamless payment platform that reflects our brand, Expertise in data analysis, articulate using data the tradeoff between enhancing security postures against adding friction to the customer experience, Hunger to deliver game-changing products, Exceptional drive and precision in delivery, A belief that your work is tied to your life's mission, Optimistic about the potential of societal change
Nice to Have
Plaid
What You'll Do.
Define and execute payments and billing roadmap
Ensure funding sources and account linking scale
Enable net new product opportunities
Drive improvements for bank account connectivity
Improve customer experience across account linking
Build sophisticated monitoring
Develop strategy for payment technologies
Reduce friction for customers
Implement controls to prevent billing concerns
Optimize customer experience
Expand ecosystem beyond Apple Pay and Google Pay
Include future integrations
Optimize backend architecture
Drive workflow strategies and tools
Scale internal team's value and efficiency
Manage payment exceptions and billing inquiries
Lead relationships with processors
Lead technical integrations with vendors
How You'll Work.
Team & Collaboration
Collaborate with Engineering, Finance, and Data Science; Work with product team
Process & Methodology
Technical Program Management, running complex projects
Full Job Description
TECHNICAL PROGRAM MANAGER, PAYMENTS & BILLING | ACORNS At Acorns, our mission is to look after the financial best interests of the up-and-coming, beginning with the empowering, proud step of micro-investing. How do we accomplish our mission? Our values: Lead With Heart, Make Bold Decisions, Always Build Trust, Never Stop Growing, and Find a Way. These values guide us, and our mission drives us. Come join us and help deliver financial wellness for the whole family, putting the tools of wealth-making into everyone’s hands. Acorns is seeking a Technical Program Manager to lead the evolution of our Payments, Billing, and Account Linking infrastructure. In this role, you will be the architect and operator of the payment, point of sale, and money movement systems for millions of customers. You will focus on identifying improvements in the current systems and own the delivery of new product launches to provide the highest quality customer experience while maintaining a robust financial posture and scaling our systems for global use. Acorns is a remote-first organization, offering the flexibility to work remotely while providing optional access to office space in Irvine, CA. WHAT YOU WILL DO AT ACORNS: - Infrastructure Strategy: Collaborate with Engineering, Finance, and Data Science to define and execute the payments and billing roadmap, ensuring Acorns’ management of funding sources and account linking is able to scale and our billing platform is dynamic to enable net new product opportunities. - Seamless Account Linking: Identify areas of opportunity and drive the delivery of improvements for bank account connectivity, improving the customer experience across account linking and verification experiences and building sophisticated monitoring to prevent blind spots and future issues. - Billing and Payment Excellence: Develop the strategy for how Acorns will leverage technologies like Recurly, Apple Pay, Google Pay, debit card providers, and ACH to reduce friction for our c
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