Amazon.com Services LLC

Technology

TechnicalProgramManager,ElectricalInfrastructureReliability

$100–172k Bellevue, Washington, United States FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid+ candidates.

The Brief

“Technical Program Manager, Electrical Infrastructure Reliability at Amazon.com Services LLC. Skills: Electrical infrastructure, Reliability engineering, Program management. Own field failure investigation. Perform root cause analysis”

What You'll Achieve.

Prevent failures; Catch failures before impact

Industry & Context.

Technology
Problems you'll solve

Root cause analysis; Troubleshooting; Failure investigation

Eligibility Requirements

33% travel, Oncall rotation

What They're Looking For.

Must Have

5+ years technical program management, Manage technical programs cross-functionally, 3+ years electrical power systems, Experience with structured root cause analysis

Nice to Have

3+ years working with engineering teams, Experience defining KPIs/SLAs, Master's degree, Experience with EV charging infrastructure, Experience with electrical construction quality management, Experience with MV/HV power distribution

What You'll Do.

Own field failure investigation

Perform root cause analysis

Identify systemic failure patterns

Develop programmatic solutions

Build proactive failure detection programs

Operationalize failure mitigation programs

Drive cross-functional alignment

Implement corrective actions

Implement preventive actions

Develop fleet-wide reliability metrics

Maintain reporting mechanisms

Travel to field sites

Conduct investigations

Validate installations

Audit corrective actions

Build relationships with field teams

Be part of oncall rotation

Troubleshoot emerging issues

Create technical documentation

Maintain technical documentation

Represent reliability perspective

Represent field performance perspective

Triage field failure intake

Prioritize switchgear trip investigation

Review event timelines

Review photos of thermal damage

Initiate fleet-wide inspection

Participate in RCRA review

Align on corrective actions

Build predictive failure detection framework

Refine alert thresholds

Present monthly reliability trends

Present program impact metrics

How You'll Work.

Team & Collaboration

Cross-functional teams; Engineering; Construction; Operations; Supply Chain; Quality; Equipment suppliers; Contractors; Hardware Engineering; Design; Commissioning; Product engineering; Data team

Communication Scope

Executive presentations; Technical documentation

Process & Methodology

Technical program management, Release schedules

Full Job Description

We are looking for an Electrical Engineering Technical Program Manager who will own the lifecycle reliability of our deployed electrification infrastructure. This is not a desk-only role. You will be in the field, at our sites, investigating real failures on real equipment — and then you will come back and build the programs, processes, and cross-functional mechanisms to make sure those failures don't happen again, or that we catch them before they impact operations. You will serve as the critical link between what happens at the site and what changes in our designs, specifications, supplier quality requirements, construction standards, commissioning procedures, and monitoring systems. You will be the person who translates a charred connector, a tripped breaker, or a premature equipment degradation into a root cause analysis, a corrective action plan, and a scalable programmatic solution. This role requires a seasoned engineer with hands-on experience deploying electrical products and infrastructure in field environments. You must deeply understand the types of issues that arise in real-world deployments — from construction and installation defects (improper torque, incorrect phasing, inadequate grounding, thermal management failures) to equipment quality and reliability issues (infant mortality, component derating, firmware defects, environmental exposure degradation). You need to have seen these problems firsthand and know how to systematically prevent them. You will work cross-functionally with Engineering, Construction, Operations, Supply Chain, Quality, and our equipment suppliers and contractors. You will travel to sites to perform investigations, validate corrective actions, and build relationships with the field teams who are your eyes and ears every day. Key job responsibilities - Own field failure investigation and root cause analysis for deployed electrification infrastructure, including charging systems, power distribution equipment, switchgear, transfor

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