Amazon.com Services LLC
Technology
TechnicalProgramManager,ElectricalInfrastructureReliability
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Technical Program Manager, Electrical Infrastructure Reliability at Amazon.com Services LLC. Skills: Electrical infrastructure, Reliability engineering, Program management. Own field failure investigation. Perform root cause analysis”
What You'll Achieve.
Prevent failures; Catch failures before impact
Industry & Context.
Root cause analysis; Troubleshooting; Failure investigation
33% travel, Oncall rotation
What They're Looking For.
Must Have
5+ years technical program management, Manage technical programs cross-functionally, 3+ years electrical power systems, Experience with structured root cause analysis
Nice to Have
3+ years working with engineering teams, Experience defining KPIs/SLAs, Master's degree, Experience with EV charging infrastructure, Experience with electrical construction quality management, Experience with MV/HV power distribution
What You'll Do.
Own field failure investigation
Perform root cause analysis
Identify systemic failure patterns
Develop programmatic solutions
Build proactive failure detection programs
Operationalize failure mitigation programs
Drive cross-functional alignment
Implement corrective actions
Implement preventive actions
Develop fleet-wide reliability metrics
Maintain reporting mechanisms
Travel to field sites
Conduct investigations
Validate installations
Audit corrective actions
Build relationships with field teams
Be part of oncall rotation
Troubleshoot emerging issues
Create technical documentation
Maintain technical documentation
Represent reliability perspective
Represent field performance perspective
Triage field failure intake
Prioritize switchgear trip investigation
Review event timelines
Review photos of thermal damage
Initiate fleet-wide inspection
Participate in RCRA review
Align on corrective actions
Build predictive failure detection framework
Refine alert thresholds
Present monthly reliability trends
Present program impact metrics
How You'll Work.
Team & Collaboration
Cross-functional teams; Engineering; Construction; Operations; Supply Chain; Quality; Equipment suppliers; Contractors; Hardware Engineering; Design; Commissioning; Product engineering; Data team
Communication Scope
Executive presentations; Technical documentation
Process & Methodology
Technical program management, Release schedules
Full Job Description
We are looking for an Electrical Engineering Technical Program Manager who will own the lifecycle reliability of our deployed electrification infrastructure. This is not a desk-only role. You will be in the field, at our sites, investigating real failures on real equipment — and then you will come back and build the programs, processes, and cross-functional mechanisms to make sure those failures don't happen again, or that we catch them before they impact operations. You will serve as the critical link between what happens at the site and what changes in our designs, specifications, supplier quality requirements, construction standards, commissioning procedures, and monitoring systems. You will be the person who translates a charred connector, a tripped breaker, or a premature equipment degradation into a root cause analysis, a corrective action plan, and a scalable programmatic solution. This role requires a seasoned engineer with hands-on experience deploying electrical products and infrastructure in field environments. You must deeply understand the types of issues that arise in real-world deployments — from construction and installation defects (improper torque, incorrect phasing, inadequate grounding, thermal management failures) to equipment quality and reliability issues (infant mortality, component derating, firmware defects, environmental exposure degradation). You need to have seen these problems firsthand and know how to systematically prevent them. You will work cross-functionally with Engineering, Construction, Operations, Supply Chain, Quality, and our equipment suppliers and contractors. You will travel to sites to perform investigations, validate corrective actions, and build relationships with the field teams who are your eyes and ears every day. Key job responsibilities - Own field failure investigation and root cause analysis for deployed electrification infrastructure, including charging systems, power distribution equipment, switchgear, transfor
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