Hayden AI
Computer Vision
TechnicalProgramManager,CustomerPrograms
Neural analysis suggests this role is
optimal for Mid candidates.
“Technical Program Manager, Customer Programs at Hayden AI. Skills: Deployment Program Management, Customer Engagement, Field Feedback Loop, Cross-Functional Coordination. Own end-to-end program plan for customer deployments. Coordinate Project Engineers across portfolio”
What You'll Achieve.
Ensure field realities feed back into engineering and operations; Protect customer relationship and engineering capacity; Ensure hardware, software, configuration, and field logistics are aligned; Make next deployment faster and more predictable; Own end-to-end delivery of multiple active customer deployments; Establish repeatable deployment program structure; Become the person customers and internal teams rely on
Industry & Context.
What They're Looking For.
Must Have
B. S. in an engineering discipline or equivalent practical experience, 5+ years in Technical Program Management, Project Management, or a related delivery role, Experience managing multiple concurrent programs or projects with external stakeholders, Comfortable in direct customer or client-facing roles, Cross-functional coordination skills
Nice to Have
Experience with hardware deployment programs, Background in government, municipal, or public sector delivery, Familiarity with IoT, edge compute, computer vision, or fleet management systems, Experience working alongside or coordinating junior technical staff, Comfort operating in an early-stage environment
What You'll Do.
Own end-to-end program plan for customer deployments
Coordinate Project Engineers across portfolio
Serve as program-level point of contact for customers
Capture and translate deployment learnings
Track scope changes through delivery
Identify and escalate deployment risks
Drive pre-deployment readiness reviews
Document deployment processes and improvements
How You'll Work.
Team & Collaboration
Coordinate across internal teams; Coordinate Project Engineers; Work across Engineering, Hardware, Operations, and Growth
Communication Scope
Communicate program status clearly; Manage expectations
Process & Methodology
Deployment Program Management, Manage dependencies, Keep delivery on schedule, Maintain issue logs, Resolution timelines
Full Job Description
ABOUT US At Hayden AI, we are on a mission to harness the power of computer vision to transform the way transit systems and other government agencies address real-world challenges. From bus lane and bus stop enforcement to transportation optimization technologies and beyond, our innovative mobile perception system empowers our clients to accelerate transit, enhance street safety, and drive toward a sustainable future. Job Summary: The Technical Program Manager, Customer Deployment will own the execution of active customer deployments from contract handoff through field go-live. Working closely with Project Engineers (PEs), this person coordinates day-to-day delivery across multiple simultaneous deployments, serves as the primary program-level point of contact for municipal customers post-sale, and ensures field realities feed back into engineering and operations. This is a hands-on execution role with direct customer exposure and real ownership over outcomes. Responsibilities: - Deployment Program Management: Own the end-to-end program plan for multiple simultaneous customer deployments — tracking milestones, managing dependencies, coordinating across internal teams, and keeping delivery on schedule from contract handoff to field go-live. - Project Engineer Coordination: Act as program lead across a portfolio of active deployments, coordinating and unblocking Project Engineers embedded in each engagement. Provide structure, escalation paths, and cross-deployment visibility that individual PEs can’t maintain on their own. - Customer Engagement: Serve as the program-level point of contact for municipal customers post-sale — communicating status, managing expectations, surfacing risks early, and maintaining trust through the deployment lifecycle. - Field Feedback Loop: Capture and translate deployment learnings — installation challenges, configuration issues, operational friction — into structured input for engineering, hardware, and operations teams to act on. - Scope
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