Amazon Development Center U.S., Inc.
Technology
TechnicalProgramManager,AmazonConnect
Neural analysis suggests this role is
optimal for Manager candidates.
“Technical Program Manager, Amazon Connect at Amazon Development Center U.S., Inc.. Skills: Telecommunications infrastructure, Program management, AI Solutions. Own end-to-end delivery. Define program strategy”
What You'll Achieve.
Reduce year-over-year repeated engineering effort; Enable scaling without proportional overhead increases; Increase team effectiveness; Reduce repeated engineering effort; Enable scaling without proportional overhead increases; Drive structured improvement programs; Translate insights into automation; Translate insights into tooling
Industry & Context.
Decompose hard problems; Straightforward solutions; Root cause analysis
What They're Looking For.
Must Have
5+ years technical program management, 7+ years working with engineering teams, Manage programs across cross functional teams, Build processes, Coordinate release schedules
Nice to Have
Project management disciplines, Scope management, Schedule management, Budget management, Quality management, Risk management, Critical path management, Manage projects across cross functional teams, Build sustainable processes, Coordinate release schedules, Define KPIs/SLAs, Report to senior leadership
What You'll Do.
Own end-to-end delivery
Define program strategy
Define delivery roadmaps
Define well-architected approaches
Design infrastructure workflows
Develop automation tools
Analyze operational data
Automate infrastructure tasks
Reduce manual intervention
Write project reports
Communicate program status
Communicate decisions
Communicate mitigation strategies
Translate technical programs
Collaborate with Product Managers
Collaborate with Business Development Managers
Collaborate with external carrier teams
Collaborate with Engineering Managers
Collaborate with Software Development Managers
Collaborate with Operations Managers
Collaborate with Application Security teams
Collaborate with AWS Support teams
Drive improvement programs
Identify operational patterns
Identify systemic inefficiencies
Translate insights into automation
Translate insights into tooling
How You'll Work.
Team & Collaboration
Cross functional teams; External carrier technical teams; Product Managers; Business Development Managers; Engineering Managers; Software Development Managers; Operations Managers; Application Security teams; AWS Support teams
Communication Scope
VP-level leadership reporting; Business narratives
Process & Methodology
Program strategy, Execution, Roadmap planning, Risk management, Critical path management, Scope management, Schedule management, Budget management, Quality management
Full Job Description
As part of the AWS Applied AI Solutions organization, our vision is to provide business applications leveraging Amazon's unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers' success through delivery of intuitive and differentiated technology solutions which solve enduring business challenges. We blend vision with curiosity and Amazon's real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use. Amazon Connect is an AI-powered customer experience solution that enables superior outcomes at a lower cost. Since its 2017 public launch, Amazon Connect has become an AI leader, transforming how organizations of all types interact with their customers. We are seeking a Technical Program Manager to join Amazon Connect Telecom Engineering, where you will deliver telecommunications infrastructure that enables Amazon Connect's voice communications. You will support a global engineering team to define program strategy, delivery roadmaps, and well-architected approaches for telecommunications infrastructure. You will work independently in areas of high ambiguity where business and technical strategy are undefined, decomposing intrinsically hard problems into straightforward solutions. You will invent new approaches that reduce year-over-year repeated engineering effort and enable Amazon Connect to scale without proportional increases in operational overhead. Key job responsibilities - Own end-to-end delivery of telecommunications infrastructure programs, serving as single-threaded owner with accountability for program strategy, execution, and business outcomes - Define delivery roadmaps and well-architected approaches for telecommunications infrastructure delivery - Design and develop infrastructure workflows and automation tools l
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