Triple Whale
e-commerce
TechnicalProductSupportSpecialist,APAC
“Technical Product Support Specialist, APAC at Triple Whale. Skills: Technical product support, Customer relationship management, Problem resolution. Respond to customer enquiries. Own each interaction”
Industry & Context.
Problem-solving; Troubleshooting; Debugging
What They're Looking For.
Must Have
2+ years customer support experience, 2+ years technical support experience, 2+ years customer success experience, 2+ years customer-facing role experience, Ability to learn technical products quickly, Troubleshooting skills, Ability to prioritize tasks, Ability to manage competing priorities
Nice to Have
Experience in SaaS, Experience in technology, Experience with e-commerce brands, Experience with analytics platforms, Experience with marketing technology, Experience with other SaaS products
What You'll Do.
Respond to customer enquiries
Become expert in Triple Whale platform
Become expert in Triple Whale products
Become expert in Triple Whale customers
Become expert in e-commerce ecosystem
Troubleshoot technical issues
Troubleshoot platform-related issues
Determine customer needs
Provide configuration support
Escalate to internal teams
Act as first line of defence
Identify platform health issues
Triage platform health issues
Debug platform health issues
Investigate customer-reported bugs
Investigate technical challenges
Escalate issues to Engineering
Advise customers on best practices
Advise customers on use cases
Advise customers on workflows
Help customers get value
Partner with Product team
Partner with Engineering team
Partner with Customer Success teams
Improve customer experience
Drive product enhancements
Identify trends in customer feedback
Advocate for product improvements
Advocate for documentation improvements
Advocate for tooling improvements
Advocate for internal process improvements
Assist customers with urgent needs
Help customers navigate challenges
Exceed customer expectations
Provide thoughtful communication
Provide timely responses
Deliver world-class support
Expand knowledge of e-commerce
Expand knowledge of digital marketing
Expand knowledge of analytics
Expand knowledge of attribution
Expand knowledge of industry trends
How You'll Work.
Team & Collaboration
Partner with Product; Partner with Engineering; Partner with Customer Success
Communication Scope
Written communication; Verbal communication
Applying for this Technical Product Support Specialist, APAC role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
What do employees actually say about Triple Whale?
Real rants from real employees. Read before you apply.